Hotel VIU Milan

Simply the worst customer service experienc we've ever had. The staff was a nightmare. Upon our arrival we asked the concierge for help with sending a box to the US. It would have been nice if he had offered to actually help with the shipment process but he literally told us we would have to do everything ourselves and that the only help he could offer would be to provide an old box. One of the shipping services he suggested using was FedEx. It took us over an hour on the phone with FedEx to arrange the shipping ourselves. Since we had no way of weighing our items that complicated the process even more. We finally managed to get the label prepared and FedEx told us we would need to arrange a pickup for the box locally. When we called the front desk for help with this and how to do it I was abruptly and rudely told once again that I would have to do it myself. So the next day we carried our stuff to ship and walked .5km to where we thought there was a FedEx but it turned out it was not actually a FedEx, but a store where people leave FedEx packages. We didn't have any of the shipping material so we lugged the packages back to the hotel. At that point, we came back exhausted and still in need of help with our shipment. Finally, we talked to a woman who was definitely by far much more helpful than anyone else at this hotel had been up to this point. She immediately called FedEx to arrange a pickup for us and we had to wonder why someone didn't offer to do this before. Indeed, two prior employees lied to us by telling us all the hotel could do is get us an "old box." This was obviously because they just didn't want to help. But now Monica showed the hotel could, in fact, help us send off a box. So we gave Monica the box and she sent it off. This ended up being a nightmare but first, another nightmare! As soon as we gave Monica the box, the hotel staff noticed that we had our luggage and asked if we needed a ride to the airport. We did, and they told us a cab outside would take us to the airport. So we put our luggage in the cab and the diver asked us which terminal, we said "Lufthansa," and he said "Terminal 2" and off we went. It was only when the cab ride lasted much longer than our drive from the airport to the hotel a couple days before that we learned that he was taking us to the WRONG AIRPORT. We had never to Milan before and didn't know there was more than one airport. No one from the hotel asked us which airport or told us there was more than one. Had they done so, we would have gone to the RIGHT airport since it was the only airport name we knew. Anyway, long story short, we went way out of our way and missed our flight and it cost us almose 500 bucks. When I asked the hotel and Marriott to do something, ANYTHING to make us feel better about it, they said it was totally our fault. But worse, they lied!! They said that we "must have" booked the taxi on line and put in the wrong information. No. The hotel staff ran over to the cab that was already there and told him to "take us to the airport." THEY knew there was more than one airport but never pointed this out or asked us which airport we wanted to go to. We had no chance to avoid this disaster. But, they refused to do ANYTHING and we incredibly rude about it. And, as I mentioined above, they lied. THEN, when we got back to the US, FedEx held up the package for MONTHS becaue the paperwork that Monica was taking care of had been filled out wrong. When we tried to get informatoin about this from the hotel, they first omitted the shipping documents, THEN they sent us the WRONG documents, and finally sent us the right document that had been filled out wrong. It took months to untangle this. And, once again, neither the hotel nor Marriott would do ANYTHING to show they were sorry. No one should EVER stay at this hotel. The staff, especially the management, cannot be trusted to (i) do things competently or (ii) tell the truth when things go wrong. Just awful.

We stayed at Hotel VIU Milan for one night during our anniversary trip to Milan, and the experience was absolutely great! The gentleman at the front office was friendly and supportive, we felt very welcomed at checkin. The lobby was modern, stylish and Christmas-decorated. The room was clean and spacious, and the amenities are impeccable. We also received welcome fruit and champagne for our anniversary (probably also due to Marriott status) and a congratulating letter. Everything is just so beautiful! The location is great, it's close to chinatown (which contains quite a few authentic Chinese restaurants) and public transportations are also convenient. Not very far away from the Duomo di Milano. I'd recommend this hotel to all my friends.

Very good hotel with a super chic/boutique feel to it. POSITIVES -Room was clean, bed was comfortable -Probably because of my Marriott status, but I was upgraded to a suite -They very kindly sent me a small chocolate amenity, which I appreciated -Front desk hustled to get me in my room even though I arrived before their check-in time and was attentive to ensure it got done before I had a meeting AREAS OF ATTENTION -My shower didn't drain properly, but I only stayed there 1 night so I didn't alert them (though I took 2 showers so I probably should have) -Main living room of the suite was very dark, even the most lighting. -I contacted management (twice) ahead of time, as I usually do, but they oddly didn't respond

Amazing hotel, the staff is so polite and helpful. Everyone at the reception desk made us feel very welcome and did everything they could to help us enjoy our stay. Our room ( suite) was amazing. There are two nice restaurants at the hotel , a formal one and a more casual one. Breakfast was very good , all looked and tasted fantastic. We had a great time visiting Milan and I’m glad we stayed at this hotel.

A very good choice to stay if you are on a trip to Milan. Close to many areas, amazing view from the top to eat breakfast or have a drink and of course great restaurant/bar. Friendly staff, clean and really spacious rooms. Definitely o hotel to stay again!