Palazzo Parigi Hotel & Grand Spa

We stayed at Palazzo Parigi in March 2025 to celebrate my birthday with friends and family. While the hotel itself is undeniably elegant and well-appointed, our experience was significantly tarnished by the unprofessional conduct and dismissive attitudes of the front office staff. Upon arrival, after a long and exhausting flight, we expected a warm and seamless check-in process. Unfortunately, our experience was the exact opposite. The front office mishandled our reservation and did not offer any form of apology or acknowledgment of their error. The staff repeatedly questioned us regarding who was responsible for settling the bill, despite clearly stating multiple times that all charges would be under one account. The implication felt like a subtle accusation, as if they doubted our ability or willingness to pay. Additionally, the staff inaccurately associated our party with another group of Asian guests checking in simultaneously, creating unnecessary confusion. When clarifying that our party consisted of ten people, the front office personnel condescendingly remarked, "You don't look like you're just ten people," further implying distrust and discomfort on their part. This was both insulting and offensive. Moreover, they persisted in attempting to charge us an extra person fee, despite our reservation explicitly covering ten guests. This insistence bordered on harassment and significantly marred our initial impression of the hotel. Adding to our frustrations, when being escorted to our rooms, a staff member singled me out, incorrectly claiming that I had received all the room keys before ensuring all rooms had been properly checked in. This not only caused annoyance within our group but further exemplified the disorganization and rudeness we encountered throughout our stay. Lastly, it has been over a week since our stay, and my loyalty points have yet to be credited—a disappointing oversight from an establishment of this caliber. In summary, despite the hotel's beauty and facilities, our overall experience at Palazzo Parigi was deeply affected by inappropriate, dismissive, and borderline racist interactions with front office staff. Given the significant flaws in service and hospitality, I cannot recommend this hotel nor consider returning in the future.

Amazing hotel in Central Milano. The best service in any hotel we have stayed ever in Milan! A superb room, great breakfast, very caring staff and a lovely swimming pool, jacuzzi, steam and Sauna apart from ice tap. Every room service request was serviced in 5 minutes!! Will definitely stay here even the next time!

As a travel professional who is seasoned in the best of the best, I was incredibly impressed with Palazzo Parigi hotel. From the impeccable service, beautiful design, and amazing overall guest experience, Palazzo Parigi is now on my list of one of the absolute best hotels I have ever visited.

This review is way over due. My husband and I stayed in Milan for 8 incredible nights in March of 2023 for the first time after years. We were visiting Milan and connecting with some friends as well. The hotel is beautiful and you truly feel you are in a small palace. The attention to details, flowers and the decoration are all beautiful. The grounds are so beautiful and every room and area in the hotel has it's own charm. The service in the hotel is flawless, the staff go above and beyond to make you feel taking care of. Daniele Redolfi, the guest relation manager, greeted us and made sure that we get a room that meets our standard. The kindest staff member, Bruno at concierge, went above and beyond to get us our needs taking care of and booked majority of our reservations until the last minute. Bruno also arranged our private car to visit Como and everything turned out to be flawless. The reservation manager, Riccardo Burresi was super attentive and took care of us. My husband got food poisoning and all the staff members on duty did everything they could to accommodate us and make sure he recovers as fast as possible. The breakfasts are delicious and the quality of ingredients are just amazing. We only had lunch at the hotel once, that's the only area that they can improve as the service was very slow and the staff members weren't as attentive as the rest of the their team. The bar has a beautiful setting with great ambiance. I would certainly go back and highly recommend the Pallazo Prigi Hotel. We visited other hotels like the Four Seasons, Bulgari and the Mandarin Oriental, but non of them come close to the charm and warmth of Palazzo Parigi. The other hotels had a very generic vibe and you didn't feel you are in Milan. Thank you for a great stay.

Excellent in every way. Magnificent hotel with large comfortable and quiet room. The property is in perfect condition. We tried the bar, restaurant and spa and each met 5 star standards. Making this hotel among our favorite In Italy was the exceptional and friendly service.