Hotel Ivy, a Luxury Collection Hotel, Minneapolis

I went to Hotel Ivy for a staycation for my birthday and I had such a wonderful time! The staff made me feel so special and treated me like I was a VIP guest. They went above and beyond for me to accommodate my needs. Also, the room was so beautiful, and provided the luxury feel I was looking for. I would definitely go again and recommend to friends!

The front desk staff and valet service men were so helpful, polite and welcoming! The front desk staff also surprised us with a complimentary treat to make our experience, celebration and stay that much more special! On top of also giving us each a drink ticket voucher to use at Breva. We have zero complaints and loved the noon check out time on Sunday. We would highly recommend this hotel and we will definitely be back!!

I want to first say I have loved this hotel for years. The past few years I have booked an overnight stay on my wedding anniversary which is December 31st. I also am a Marriott Ambassador member so I often stay at Marriotts. This year I upgraded to their top room - a suite. When I booked the room, I noted it was our wedding anniversary. We checked in after our dinner which was around 8 pm. My wife and I were exhausted given we have come back from Italy for Christmas a few days earlier. We just wanted to go to bed. When we arrived, we were told they could not put in the welcome miles option but they would call us soon thereafter which I honestly didn’t understand. That call never happened. When we pulled back the covers, there was a huge sag on one side of the bed. We were both stunned to see this so obvious. Plus this their top of the line room. Instead of repacking our bags we decided to make it work. After not sleeping well, we both decided to eat breakfast there and then leave early. When we were checking out, I told them I was disappointed in the bed and the response was he would let engineering know. He also noted that he saw it was our anniversary. No complementary glass of champagne, no discount on breakfast for the bed situation, nothing. I was not looking for the tool to be free or anything like that but I did expect they would do something, especially given it was our anniversary. Really, really disappointed in the hotel and staff. I expect better from the hotel. Next year I will try a different hotel.

My wife and I had a wonderful one night stay at the hotel. The staff were super friendly, and the room was fantastic. Check in a was a breeze and they even personalized our room with some nice treats. Comfy beds and good coffee in the lobby in the morning. Only two notes: we stayed in suite room and it had no fridge, which seemed odd. Also, valet parking is $56 a night, so park in the structure across the street for $6 a night!

Amazing Stay, Great Customer Service. From check-in through the end, all the staff at the hotel were friendly and kind. We especially appreciated the front desk following up throughout the stay to see if everything was excellent. We’ll continue to return to the Hotel Ivy for special occasions.