Grand Hotel du Lac

Everything in the hotel is beautiful, from wallpaper, to floral arrangements in the lobby, to the cards they write a welcome note, to the dining room and bar. I just love the colors. We had a lake view room facing Lac Léman. The location is unbeatable. Unfortunately it was mostly raining, we would otherwise enjoy the terrace and the lake view. At check-in, they offered complimentary champagne. A very lovely touch and it tasted very nice. All the staff are very pleasant and courteous. Breakfast has very good selection of bread and pastries plus many. I love the Chinese green tea. We also had dinner at EMOTIONS. Everything from services, to presentation to taste is just perfect. It’s part of the Relais & Château. The little splurge on Swiss hospitality is just well worth every rappen.

I confirm. At night, i heard neighbourhood and road traffic despite our room was not next to roundabout side. Too noisy. Besides, you cannot swim inside the spa. Lack of space. Even the parking is little. Real luxe is space. Not here. Finaly, staff are in the clouds. Food is correct but not awesome. Beware, too much partnership reviews.

Best quality, amazing service, fabulous reception, nice and cozy tea room, beautiful scenery. Breakfast is very good. More berries and variety of fruits would be appreciated. Very attentive staff. Certainly will come back from Canada “ inshAllah soon 😊”

Thoroughly enjoyed the “loveliness” of the Grand Hotel du Lac Vevey! On two or more occasions, this team of professionals extended courtesies to me which were unexpected and went ‘above and beyond’. Beautifully designed public areas. Loved my room: spacious, comfortable bed & linens, beautiful furnishings, good natural light and lake views. What makes this hotel classy, is that it was not pretentious but felt welcoming, friendly and genuine, from the front desk, the restaurant servers, and the bellman! Delightful, thank you.

Poor management saving costs and don’t seem to want to provide 5 star service for their guests. We do not get help with luggage and the reception staff was busy training rather the more trainee instead of helping us with luggage and our elderly guest who needed assistant in wheelchair. The room service was promised to arrive in 20min but took 40min, and the fruit plate ordered was the fruit salad from the breakfast the staff said. The man staff member came in to room while woman was naked in the bed and had “do not disturb sign” outside the room. Staff cannot speak English and don’t understand what you want to order ex. Herbal tea. For the big 90years old birthday celebration in the fine dining restaurant we reserved a table was not provided either, we got pushed to the bar/restaurant side and our special requested cake was too hard to cut & bite. Spa would need an update for the sauna, now they got an old Swedish sauna stove instead of a proper Finnish Sauna. We had to make our own bed/linen because they don’t have enough housekeeping and therefore the bell man tried to help us make the bed. They tried to make up by giving alcohol to us who don’t drink alcohol, The list goes on…somehow they got my first comment deleted from here too? Nobody tried to compensate our hotel stay experience we paid for everything for a week stay that we could not change either. First impression and last impression are as important as the experience during the stay. This management has a lot to improve and solve before I can recommend this hotel as a 4-5star hotel they could be. I don’t understand how Relais & Chateux don’t have higher requirements for hotels like this? I lost my respect for Relais & Chateux standard now too, after been staying in their other hotels before. Waiting for a solution before I can edit and keep you updated if they have a solution on not…