Conrad Osaka

The room was spacious and clean, but the staff seemed quite absent-minded. What shocked me the most was the security issue. That day, I took the elevator to my room, and a white American guy got in as well. He kept smiling weirdly at me and mumbling like some kind of creep. While the elevator was moving, he suddenly punched the elevator door really hard and laughed. It was just me and him in the elevator at the time. I was so terrified and traumatized

Let me first start the review saying that this was my 16th Conrad hotel, obviously big fan of the brand. But this stay of three nights (THR-SUN) was a bit disappointing, although there were also positive aspects. We arrived at the hotel at 12.30, and hoped that our upgraded premium king room would be available. No luck, so we settled for entry level deluxe room, as we had business meeting and needed to change, did not have time to wait in the lounge for the room that wasn't yet cleaned. No big deal. Deluxe room was still rather large, nicely appointed, with very comfy bed and luxurious bath. We had problems sleeping though, as air in the room was very dry and windows obviously couldn't be opened, and there was no humidifier or similar device that would help with the issue. We did end up visiting executive lounge on 39th floor every day for evening spread and once also for afternoon tea. Afternoon tea was pleasant and calm, but evening cocktails were just pure zoo. Cannot remember if I ever saw assembly style lines for the buffet at any Conrad, a bunch of super hungry people were attacking the food as if they had not eaten for a month. On Saturday evening we just gave up and left, as all the food disappeared in less than 5 minutes and although staff were tying to replenish it, hungry mob could not be beaten. Almost the same picture repeated itself with breakfast - had to wait in line on Saturday (10min) and Sunday (7min) around 9:30am to get the table. Wasn't overly impressed with the breakfast - although food was of great quality, choices were rather limited for us as western persons. Also service flow was rather slow - we waited for mint tea more than 15 minutes. Upon check out we were informed that breakfast was also served in the executive lounge on Sunday - too bad that this was not written anywhere. Overall, they have great hardware, great views, but crowds destroy lots of (what should be luxurious) experience.

Truly a 5-star experience! Exceptional rooms, outstanding customer service, an amazing restaurant in the hotel, and the location cannot be beat. Our room was spacious, had a very high ceiling, had a panoramic view of Osaka, and was impeccably clean. Thanks much to Valentino (the hotel manager) and his team for a wonderful stay. We cannot wait to return.

Two very different stays. First was during the week, second was on a Saturday night. First was wonderful, second felt chaotic and disappointing. Both stays provided wonderful accommodation, with everything you could need being provided (comfort, facilities, amenities in rooms), with wonderful views over the city. Both stays also provide outstanding food and drinks in the executive lounge (again with wonderful views). Where the stays differed were: Check-in experiences: the first very direct and personal, the second (busier time) chaotic. It was not made clear what was happening (where I was checking in; lobby/executive lounge, or if my room was ready), with multiple people running off with baggage checks, passport and credit card. Executive lounge experience: the first was wonderful! Peaceful and relaxing. The second (busier time): pretty terrible. Despite booking a time slot (OK, I understand this is needed when busy) there were long queues for the food and drinks, with toddlers running around, and multiple distressed (screaming).

This hotel was amazing. Great staff. Although we had a 10 year old with us, I did like that children were not allowed in the lounge for a certain time period during the evening. The view from our room was awesome. This was a great hotel for our built in day of rest. The Atmos restaurant has a nice buffet.