Conrad Osaka

Absolutely AMAZING! Everyone who works here could not have been kinder or nicer. What a beautiful hotel, with professional and friendly staff. Honestly, it's one of the best hotels I have stayed in. There is so much to write about..... the Bonsai trees dotted around the hotel informing guests of the type of bonsai that it is and also the age, is such a lovely touch and I LOVED this..... The housekeeping was exceptional and the Breakfast food was simply wonderful. If I could give more stars I would. Bravo and thanks, Simon

Our stay at Conrad Osaka was exceptional from start to finish. The thoughtful touches throughout made us feel completely at home, and every interaction with the staff was delightful. The team always went above and beyond—whether it was offering helpful recommendations, ensuring our comfort, or greeting us with a warm smile, they truly made our experience special. The swimming pool and spa area were stunning—elegantly designed, comfortable, and welcoming. Every visit to these areas was greeted with warmth, and it provided the perfect space to relax and unwind. We also loved the dining options at the hotel. Breakfast was beautifully presented and tasted amazing. What impressed me most was how the manager, Valentino, thoughtfully recommended I try the most popular beef option from the buffet. Their Eggs Benedict was also absolutely delicious. KURA Teppanyaki stood out as an unforgettable dining experience—the chefs were incredibly professional, and every dish was crafted to perfection. It’s clear the team takes great pride in delivering an exceptional guest experience. It’s hard to imagine anything surpassing the warm and unforgettable time we had at Conrad Osaka. We loved our stay so much that we’ve already decided to stay at Conrad Tokyo for our upcoming trip. Thank you to Valentino and the entire team for creating such a wonderful and lasting memory. We can’t wait to return!

This was our first time in Osaka, and we chose to stay at Conrad Osaka for two nights. While the hotel boasts an impressive lobby and a 5-star location, the overall experience left much to be desired, especially given the premium price. Location: The location is undeniably excellent. It’s close to Osaka Station and sits right above Osaka Metro. The Keihan subway is just steps away, and bus 62 across the street conveniently takes you to Osaka Castle. On a rainy day, we discovered you could even reach Namba Walk without stepping onto the surface streets. The area is full of restaurants, and we enjoyed exploring nearby options, including a fantastic okonomiyaki restaurant. There are also several dining options in the building across the street, making it easy to find a meal. Check-In Experience: This was one of the most frustrating aspects of our stay. While the hotel tried to create a “tailored” customer experience, it ended up being inconsistent and inefficient. Upon entering the building, I was asked for my name. On the 40th floor, I was asked again. At the front desk, I was asked a third time before being told to wait on a couch while they “confirmed” something. After about five minutes, a staff member escorted me back to the desk, and yet again, I was asked for my name. I had emailed the hotel months in advance, mentioning that we were celebrating our anniversary and requesting an upgrade as a Diamond member. While I understand the hotel was fully booked, I was disappointed that no effort was made to acknowledge our celebration meaningfully. I was offered complimentary breakfast and lounge access as Diamond member, but it felt like a token gesture rather than genuine hospitality. The Lobby and Room Access: The lobby was uncomfortably warm during check-in, possibly due to the large windows letting in direct sunlight. It was unpleasant to walk in from the low 40s (Fahrenheit) outside into a space that felt like it was in the 80s. Accessing the rooms requires a bit of a process. You need to take one elevator to the 40th floor, cross the lobby, and then take another elevator to your room. While not a dealbreaker, it added unnecessary steps to getting in and out of the hotel. The Room: The room was fine but unremarkable for a luxury hotel. The view was nice, but the amenities were average compared to other 5-star properties. The oversized oval bathtub was a unique touch, but otherwise, it felt standard for a city hotel in this price range. Lounge Access: The evening cocktail hour was disappointing. You’re required to choose a 50-minute time slot, which felt restrictive. We found it odd that staff actively reminded guests of their time limit, even when the lounge was half empty. After being told that food and beverages had been replenished, a staff member informed us that our time was up, despite us simply relaxing by the window and enjoying the skyline. This approach felt unnecessarily rigid and detracted from the experience. Overall Experience: The most disappointing part was the lack of effort to make our anniversary special. Despite notifying the hotel via email and phone, the only acknowledgment was a small chocolate cake. I was hoping for a thoughtful surprise that would make the trip memorable for my wife, but it never happened. While the hardware of the hotel is fine, the service falls short of expectations. After the first night, I wished we had chosen the Ritz-Carlton or even the W. For the price, the experience was below average, and I wouldn’t stay here again.

The room was spacious and clean, but the staff seemed quite absent-minded. What shocked me the most was the security issue. That day, I took the elevator to my room, and a white American guy got in as well. He kept smiling weirdly at me and mumbling like some kind of creep. While the elevator was moving, he suddenly punched the elevator door really hard and laughed. It was just me and him in the elevator at the time. I was so terrified and traumatized

Let me first start the review saying that this was my 16th Conrad hotel, obviously big fan of the brand. But this stay of three nights (THR-SUN) was a bit disappointing, although there were also positive aspects. We arrived at the hotel at 12.30, and hoped that our upgraded premium king room would be available. No luck, so we settled for entry level deluxe room, as we had business meeting and needed to change, did not have time to wait in the lounge for the room that wasn't yet cleaned. No big deal. Deluxe room was still rather large, nicely appointed, with very comfy bed and luxurious bath. We had problems sleeping though, as air in the room was very dry and windows obviously couldn't be opened, and there was no humidifier or similar device that would help with the issue. We did end up visiting executive lounge on 39th floor every day for evening spread and once also for afternoon tea. Afternoon tea was pleasant and calm, but evening cocktails were just pure zoo. Cannot remember if I ever saw assembly style lines for the buffet at any Conrad, a bunch of super hungry people were attacking the food as if they had not eaten for a month. On Saturday evening we just gave up and left, as all the food disappeared in less than 5 minutes and although staff were tying to replenish it, hungry mob could not be beaten. Almost the same picture repeated itself with breakfast - had to wait in line on Saturday (10min) and Sunday (7min) around 9:30am to get the table. Wasn't overly impressed with the breakfast - although food was of great quality, choices were rather limited for us as western persons. Also service flow was rather slow - we waited for mint tea more than 15 minutes. Upon check out we were informed that breakfast was also served in the executive lounge on Sunday - too bad that this was not written anywhere. Overall, they have great hardware, great views, but crowds destroy lots of (what should be luxurious) experience.