The Cove at Atlantis

the AC in the buildings and the shuttles between the different hotels is NEVER ADJUSTED! it is FREEZING!!!!!!! I'm sure on a hot summer day this is appreciated, but in November when its a high of 21 degrees Celsius... NO ONE is happy! The Staff look ridiculous on the shuttle bus wearing winter hats and jackets and the women guests get on the bus to go out for a nice dinner with a dress on and absolutely FREEZE!! Start to LISTEN to your guest complaints and fix this AC issue!

I forgot a pair of heels in the room or possibly by where the entrance of the hotel. I called and was told to email API-security investigations@atlantisparadise.com only to find out I’m not allowed to email them. I called again, described my item, and was told I’d be contacted on Nov 20th, but no one called me. These shoes were practically new and very valuable, so it is sad to see that this matter was not taken more seriously and no one reached out to me with an update. We ate at many restaurants while at Atlantis and most were not good. We ate at Fish and my mahi mahi had zero flavor and was dry. I asked for some of the sauce that was used to plate my food and they said the sauce was in the fridge and cold, so I couldn’t have any. It could have been warmed up in the microwave for all I cared. The salt and pepper they brought me did not help, the food was still incredibly bland, including the vegetables on my boyfriend’s dish. The weirdest part was how a group of 3 wait staff was staring and my partner and I for minutes at a time after we informed them the food was not good. I was never offered another entree to replace my fish. The only restaurant that I was impressed with was Paranza, which had phenomenal food and a great wait staff. They also did not let me use a microwave for my popcorn after 10 P.M. It was $18 to use a microwave to pop ONE bag of popcorn.

I went to Seaglass at Atlantis two Saturdays in the month of October 2024 on the both night Osano was the entertainer and my server were Adriana and Indera the service was amazing the drinks were drinking i denfintely will be coming back. The chicken wings and the shrimp cocktail was amazing

The resort is beautiful, very clean, and lots of kind people. Our room was on the 21st floor with a fantastic view, we enjoyed it very much. As part of our stay we had access to the Lapis lounge on the 22nd floor and visited every day. We asked for a couple of wine glasses for our room as we left Lapis one afternoon. We were given them with the promise to return them the next morning, which we did as we went to breakfast. Later that day we again asked for 2 wine classes and we told we didn't return them and a debate about getting glasses again, we ultimately were given them. We certainly wouldn't pay the rate for the resort with the plan to take a glass, it was a bothersome event and experience. We had dinner at 3 restaurants in the resort, Cafe Marinique, Fish by Jose Andres and Paranza. All three restaurants were good but unremarkable. Maybe my expectations are high, however if I spend what I did for these restaurants I look to be WOW'd and was not. I would certainly stay at the resort again as the stay was overall relaxing and enjoyed by the both of us.

I was amazed at how clean the property was. Even my room had zero flaws. I stayed at the Cove, and it was perfect. The pool was just outside the building with the beach right next to it. I was also impressed with the friendliness of the staff everywhere I went. Honestly, this was the nicest resort I've ever stayed at.