Hotel du Louvre Paris, a Hyatt Hotel

The standard of the room they offered me was not in relation to the Hyatt experience. I payed 600 euros to offer me a basic room low ceiling and low lights . I felt very uncomfortable. I asked for another room and they said I would have to pay a difference although the room they offered me was for people with special needs and had no bath tap but they said it had a view so I would have to pay the difference . So I would say that the customer service of the hotel was unacceptable. I travel to Paris 3 times per year at least for work I will not stay again to this hotel for this treatment .

Best family suite rooms with treats for both children and adults! The staff was more than willing to assist us with everything. The Bar area was an amazing set up and snacks -drinks were to die for… Will be visiting in the near future again without a doubt!

First time staying at this fantastic hotel and this will not be my last! Location is very convenient . And to top it off, there is a metro station right outside the door! The staff has been amazing from the initial email exchanges. Everyone here seems to want to go out of his/her way to help the guests! I felt pampered! This will be my favorite Paris Hotel from now on!

Our stay at this hotel was disappointing for several reasons. We had a family member who wasn’t feeling well, so we asked housekeeping to clean our room during a specific time window on two days. Unfortunately, they didn’t manage to accommodate this request on either day. To make matters worse, on another day, a housekeeping staff member came into our room without knocking, even though we had the “Do Not Disturb” sign on. That was completely unacceptable. The room service menu was also a letdown - way too limited, especially for a hotel at this price point and with a Michelin rated restaurant. The breakfast buffet was another disappointment. The options were underwhelming and not any better than Hyatt Regency for example. On top of all that, the hotel staff were not friendly at all. During our 6-day stay, not once did anyone greet us when we walked through the lobby. It felt impersonal and unwelcoming, which was a letdown considering the hotel's reputation. Overall, the experience didn’t live up to expectations. With better attention to guest needs, friendlier staff, and improved food offerings, it could have been much better.

its a very pretty hotel, Fabulous location. It's hard to communicate with hotel pre arrival. We had a suite and the bathtub is in the shower room and there is a strong mold smell. We had to leave the door open while we showered. But the location beats anything around.