La Reserve Paris - Hotel and Spa

It was an unforgettable and exceptional stay in definitely the best luxurious property of Paris. Thanks to all the amazing staff. We felt at home from the first minute.

From arrival to departure every moment of the stay was over and above expectations. We tried the 3 star Michelin restaurant, the ‘regular’ restaurant, the spa and all were simply excellent. The staff delivers impeccable service be it at reception, concierge, restaurants, spa, housekeeping or room service. The location is 5 star, quiet and in the middle of all action. The room was superb, the view from the terrace not to be beaten. In summary, a feeling of superior comfort in an environment of discrete luxury. A rare gem.

Unfortunately, this hotel did not meet the standards I would expect from a five-star property paying almost 2000 euros per night. Several aspects of the stay were disappointing. The room had multiple issues, such as a broken towel holder in the bathroom that keep falling and only one phone charging point on one side of the bed, even though the room was booked for two people. This made it quite inconvenient. The Wi-Fi was quite slow as well, the ceilings in the room were low, and the furniture felt a bit old and outdated. Additionally, there was a persistent unpleasant smell in the room, reminiscent of musty clothes. Despite airing it out by opening the windows, the smell did not go away. The spa, which we were looking forward to using, was also underwhelming and appeared a bit outdated. To make matters worse, I had an unpleasant experience in the steam room: while lying down, part of my body got burned due to excessive heat. This should never happen. I frequently use steam rooms and have never experienced anything like this before. It seems the facility is not up to the standards of modern, safe steam rooms. We had a particularly unpleasant experience at the Le Pagode de Cos restaurant. During dinner, a family seated at the table next to us began fighting loudly, which quickly escalated into a physical altercation. Several objects were broken near our table during the incident. Afterward, the staff started cleaning up behind us using hoovers and other noisy equipment, all while we were trying to finish our meal just a couple of meters away. What made the situation worse was the inconsistent treatment by the staff. While they offered apologies and even gifts to another nearby table, we - despite being just as close to the disruption - received no acknowledgment or attempt to address the inconvenience we experienced. This felt highly unprofessional and unfair, especially considering the premium price we paid for what was supposed to be a refined, luxurious dining experience.

This hotel, is by far, the best hotel in all of Paris. NOTHING about this hotel can be topped. The service is impeccable, the staff - the most professional I've ever come across and the rooms with their views are just breathtaking. Forget The Ritz, The Four Seasons, Hotel Crillon and any other hotel you are considering - it's time to book your stay at La Reserve!

It was a quick in and out one night visit to Paris. This hotel is beautiful, well situated in the city, the staff is friendly and helpful, the iconic furnishings are elegant and comfortable. The food was beautifully presented and tasted great. I will certainly book here again. It was an amazing last night in Paris.