Prince de Galles Hotel

Amazing experience, right from check in to the room and onto breakfast each morning. The service was excellent and the people go out of their way to make you feel at home. Didn’t have a chance to use the other amenities. The front desk acknowledged the Marriott plat status and upgraded us.

Before getting into the specifics of the hotel itself, I need to give a major shout-out to the front desk staff. Shortly after my husband and I arrived at Charles de Gaulle airport to return to the US, we realized that he had left his passport in the hotel safe in our room. We called the hotel in a total panic, but they totally had our backs! The front desk arranged for someone to go to the room we had just checked out of, retrieve my husband's passport from the safe, then they put it in a taxi and told the driver to take it to the airport to meet us. Oh, and they gave us the cab driver's name and phone number, and gave him ours as well. Forty minutes later, we had the passport in hand and what could have been a disaster instead became an awesome experience. Merci, merci, merci!! As far as the hotel itself, the rooms and amenities were as lovely as the service was impeccable. Upon check-in, we were treated to a tour and brief history of the 100 year old art deco hotel, and also introduced to the hostess staff at the restaurants. We had the pleasure of dining at both restaurants. Restaurant Bar 19.20 by Norbert Tarayre featured modern takes on classic French cuisine, prepared by the winner of Top Chef France. Akira Back offered fabulous Japanese cuisine and sushi. We also did room service for breakfast once or twice, and each time our meal arrived promptly and perfectly prepared. As I mentioned, can't say enough good things about the staff - from front desk, to helpful concierge, to restaurant hostesses and wait staff, to housekeeping - who always seemed to know exactly when we were out of the room long enough for it to be serviced. We never came back to an unkempt space! The location in the 8th arrondissement can't be beat, love being able to walk to the Eiffel Tower and Champs Elysees. All this and Marriott Bonvoy points, too! If I could give this hotel 10 stars, I would. Can't wait to come back.

Outstanding service from every individual working at the hotel. Concierge helped us to obtain tickets and refer us to restaurants. The location could not have been better. The included breakfast was delicious and the pastries perfectly baked would definitely stay here again

Very overrated and disappointing. The bathroom was so dark it was hard to see in the mirror. The suite was dark. They brought up another lamp, but the lightbulb burned out twice. Then we had to call a technician to make another lamp work. When I ordered salmon, it was served raw. The service in the restaurant was slow. The drinks in the courtyard were expensive. The elevators were small. The hinge on the door lock was crooked and broken. I would not stay there again.

This hotel was beautiful, as part of the Marriott family Prince de Galles is most definitely a 5 star hotel with 5 star service. The concierge contacted us months in advance of our arrival to offer their services, they arranged our pick up at the airport which was outstanding, they made our dining reservations which were really good recommendations. The hotel was super clean beautiful comfortable rooms. The hotel is located right next to to The Four Seasons. The location is prime for shopping and tourism. Everyone from the doorman to the managers were just great people! We loved it so much we are going back in January.