Crown Towers Perth

We arrived at checkin time and joined a long queue. Half an hour later we were still there. This is a real challenge for elderly people and downright cruel. There were five checkin terminals. However, one staff member spent over 10 minutes sorting out an issue for one lady, and another answered a phone call which lasted about 10 minutes, so in essence there were actually only four available. When it came time to check in, there was no apology for the wait and the system was very slow. When we got to our room (Deluxe King) we were confronted by our view….a collection of roofs right up to the sky. We were already regretting our choice of hotel after this experience.. We won’t be back.

We have just returned home from a one-night family staycation at The Crown Towers. It was a truly terrible experience from start to finish, culminating in over six hours of vomiting and diarrhoea from suspected food poisoning. To begin with, the larger of the two pools was closed for their “Sets on Sunday” event, leaving us with nowhere to sit for us or our two children to access the pool. We were eventually given access to the pool at Crown Metropole, but didn’t stay long due to the overwhelming presence of seagulls, constantly swooping down en masse to devour any food they could find around the pool area. Later, we dined as a family of four at Epicurean, their upscale buffet. Shortly after dinner, my husband felt sick and then spent the entire night suffering from severe vomiting and diarrhoea, which seems to be food poisoning from our dining experience. Save your money, and your health, and avoid this place!

Overpriced and average. Spend your money somewhere else rather than give it to a corporation run by criminals and Chinese crime gangs. The casino is a joke, the security guards are pathetic thugs who can’t get a job anywhere else. The Crown name is an embarrassment now

Simply excellent, from start to finish, one of the best hotels we have stayed in. Setting is so good and although we did not make use of the Casino "next door" the attraction is obvious. If you can book the Crystal lounge - treat yourself it is just so indulgent.

The hotel is located in a great position and the room was spacious and clean. The reason for the disappointing review is the penny pinching at every opportunity from the management. On arrival we were told we had to pay for parking when it was previously stated that parking was free. If you don’t want to pay for parking you have to drive around near by free parking areas and try to find a space which is not at all easy. Disappointing! On check in we were told our room was at the back of the property with no view. We asked if there was the same standard of room on the front elevation and we were told yes there was. When we asked to have that room instead they then informed us that we had to pay another 120 dollars. Disappointing! Prior to check out, we asked if there was any chance we could keep the room a little Ionger and have a late check out. We were told that was fine. Then they said they wanted another 300 dollars. Disappointing! Lastly, I was looking out of the window onto the pool at 7am this morning and saw a guy laying on one of the sun beds which you have to pay extra for. He was the only one down by the pool and those beds had the early sunshine. I saw a staff member go and tell him he had to move if he wasn’t paying for one of those beds. Seriously?!…there was no one else by the pool at that time of the day. Disappointing! We won’t be back.