Twinpalms Phuket

So, this hotel managed to change our opinion entirely on what makes a good experience. The good: The rooms are beautifully appointed, superbly comfortable, and ours even came with its own plunge pool, seating area and dining area. Showers and bathrooms also lovely. The main pool area is also lovely. The whole area is kept clean constantly. The breakfast was good (not amazing, but good). The bad: When we arrived, we had to carry our bags up several sets of steps to get to the reception area, and were not offered any help. it took a couple of trips. Only after we checked in did they offer us help. As we were checking in, another guest arrived and asked a question, meaning the person serving me left me to look after them (there were several team members on reception, but I was left standing there waiting - it would have been so easy for another person to look after the other guest). The best rooms (ours was one) are very far from the main pool area, restaurants and reception. It was a long walk with lots of stairs and no lifts. Not close to the pool (the cheaper rooms were clost to it). The room didn't even have a TV we could use unless we had a netflix or other subscription (we took one out while there so we could use the TV). The TV in the bed area didn't work. Use of the beach club was very pricey. They constantly tried to upsell us on everything, to the point where we felt it was uncomfortable. Having spent over €400 a night to stay, nothing other than breakfast was included, and everything was over-priced. Even using the beach bag in the room came with a €50 charge (to be fair, they did loan us a separate bag though) If you want a hotel that is lovely but wants to gouge you or everything, this is it.

This is our 2nd visit as we enjoyed every minute of our first. We loved our room and our host Pisit was as amazing at looking after us for the second time. Pisit was so helpful with suggestions and ideas of things to do to make it more special. We loved our returning welcome messages ❤️ We enjoyed the beach clubs and the yacht trip was fabulous. We are planning our next trip here for Oct/Nov 25 ….our new favorite hotel❤️

This was our second stay here. And the second time we have stayed in a Penthouse Apartment with Pisit as our host. The hotel is fantastic. Such amazing value for the standard and also with the bonus of not being too big. Nothing was too much trouble for any of the staff. The room was out of this world. Huge in space, amazing in facilities. The housekeeping team were impeccable. Pisit is there for your every need. Even advice on where to go, what to do to enhance your experience and make your holiday beyond special ! We will be back ! See you in November Pisit….. 👍🏻

Amazing stay. Came for my 50th birthday and was treated like the King I am. Friendly staff, excellent service and beautiful ideally located property. Buffet breakfast is a must and the beach is across the street with shuttle access to Catch Beach Club daily. Will definitely be back next year!

The whole experience was wonderful. The staff were efficient, and could not do enough for you. The reception staff greeted you with a smile every time you passed through. The cleaners attended to your rooms several times every day, replacing anything that had been used including face flannels. We had a rooftop pool that was serviced everyday by the pool attendant who also did a very good job. The staff who cooked and served breakfast always had a smile and the food was exceptional . A special mention to the smiley chef that served the omelettes and the waitress that always remembered our room number 106 where we liked to sit and our drink order. Our host Pisit was amazing. He made us feel so welcome and ensured we had all the information we needed for our whole stay. We had a WhatsApp number to contact him and always got immediate responses. He visited us often to check we were happy, organised trips and upgraded our room. Exceptional service and very much appreciated. We enjoyed our stay so much we ended up staying an extra three days. The quality of everything in the hotel was exceptional. The room was spacious and luxurious. The air conditioning system was excellent and the curtains and blinds were closed by the push of a button. The hotel is located a very small walking distance from a beautiful beach and also has a very regular mini bus to take you to nearby beaches all equally as beautiful with a great choice of bars and restaurants I would highly recommend this hotel