Alchymist Grand Hotel & Spa

We stayed between Christmas and New Year. A lovely hotel in a great position below the castle and near Charles bridge Lovely rooms, good breakfast and a great little Spa. Very friendly staff and very helpful too. Maybe the reception service would be improved if there was a little more staff visibility and proactivity. Breakfast was very good and would be excellent if freshly made juices were available. We didn't have an evening meal at the hotel because we were always out exploring the beautiful city. But at 4.30 pm each day there is a complimentary cheese and wine tasting at the beautiful bar. The gentleman serving behind the bar was really good, and just like the rest of the staff, very friendly and helpful. Oh, and the hotel's own chocolates were divine!! Overall, my wife and I loved the hotel and the city of Prague

The majority of the staff seemed to have a bad attitude which was disappointing considering it’s a five star. This is the worst five star I’ve stayed at. We found it really lacking in customer service and is not reflective of the money we spent. On the first night our sheets were dirty on arrival so had to request them to be changed. The member of staff on the wine and cheese on the first night was pretty awful - almost like he didn’t want to be there and serve us, not even a smile. We then had to change rooms due to the level of noise - we could hear another room loudly having sex for an hour and a lot of noise outside. The night staff tried their best and did move us to another room which was a lot better but still pretty noisy from outside noise, and no apology from the reception staff in the morning (just more attitude) and no effort to fix it with us. We considered moving hotels due to the attitude and the noise. I’m currently pregnant and I wanted a relaxing few days away and I have come home not at all rested and a bad taste in my mouth. Really was a pretty rubbish new year trip. I wouldn’t book again. Extremely disappointing. Oh and a side note - the advertised wine and cheese hour is actually only half an hour starting at 4:30pm. However it was still a pleasant touch. The nightly chocolates also a nice touch.

We stayed here 10 years ago and decided that, as we needed a few days of luxury, to go back. Almost nothing had changed in that time. The hotel is still quintessentially elegant with fabulous staff who go out of their way to make you feel welcome and are unfailingly both friendly and very helpful dealing with every request promptly. The hotel is in a superb location, down a secluded and quiet cul de sac, very secure because of the constant police presence due to the nearby American Embassy, and yet only a few minutes walk to the castle or Charles Bridge taking you to the city centre. They very kindly upgraded our room and we had fabulous views over the city. Prague is a wonderful city for a short city break. The highlight of our stay was a night at the Opera House, absolutely superb production of La Boheme. To eat out try the nearby U Glaubicu, fantastic atmosphere, great choice of food and very good value.

I had a business meeting and they helped me. The Slovak front desk lady is very nice, last time I spoke with Ukrainian lady, the hotel is kept clean it smells like fresh roses, nothing artificial. Never used their spa, but would like to.. maybe next time ..

We stayed for 5 nights at the hotel. It is near the American Embassy which has 24 hour armed guards …so no problem with crime or speeding cars. It is also close to St Vitus and the castle complex. Initially we had a room that overlooked an (occasionally) very loud alley way. After discussing our lack of sleep with the office staff, they quickly changed us to another room. The beds and room configurations are comfortable. The hotel is about 500 years old and has a unique historic charm. If you have mobility issues, you might find getting in and out of the tub/shower difficult. The public areas and rooms are decorated with a lot of gold Rocco furnishings. The included breakfast was good and the 4:30 included wine & cheese hour was a lovely surprise. The first morning we ate breakfast, I commented to a staff member that the eggs, baked beans, bacon, etc. was not hot. We didn’t have that problem again after that. The staff were all lovely, welcoming and attentive to the needs of the guests. I would definitely stay at this hotel again when we come back to visit the jaw dropping beauty of Prague.