Grace Bay Club

Stayed in the 4 bedroom Estate walkout and the room was fantastic. Actually everything was fantastic, the service, the food the atmosphere, and the beach. We moved over after 5 days at Beaches T&C, where we had stayed 3 times before, and we had just assumed the residents of Turks just didn't like tourists and that's why most of them seemed so unhappy to be serving us and that the food on the island was just sub par all over, until we went to Grace Bay Club and had the most unbelievable and friendly service and the food was unreal. The only thing I'd say as a negative is that the pools are pretty small if you're traveling with younger kids in the 6-12 age range as there are a lot of people who like to nap around the family pool and our kids were definitely annoying them, but again it is the family pool.

We had a great experience! The resort is a bit older than some but the pool areas are great and the service is impeccable. Ramsey & Antonio went above & beyond to attend to all our needs, making our trip one that exceeded our expectations. Every member of the staff is congenial & committed to serving the guests in an exceptional manner.

WE had an amazing experience at GBC! The people were fabulous. The room was gorgeous and the food was excellent. Many thanks goes out to our concierge team, Patrick and Tiffany. Kudos to Franklyn for managing a sticky situation. The fun trophies go to Amanda, Sweet Fred and Melissa as well as the sweet girl who waited on us at the Infiniti bar twice and shame on us, we did not get her name, but her smile is oh so memorable!! If you need a car and driver to take you dinner or provide airport service,ask for Demon from Island Buzz. He was on time and delightful.

Grace Bay Club is a beautiful resort! The beach is gorgeous and pools were relaxing and quiet. The staff is friendly and very attentive. Antonio and Ramsey were great concierges- welcoming and helpful. Yves and Junie were wonderful staff members who stood out to us. We enjoyed the restaurants and spa. We highly recommend and would love to go back!

Sad to say this was quite a disappointment. The facility and beach are lovely, but service is almost non-existent. This is not consistent with a so-called luxury hotel . Much ado is made at check-in, but there was no subsequent follow-through. The “personal concierge” said he would remedy some issues repeatedly , but did not.We were told certain things would be brought to our room after we requested them ( basics that should have already been there), and additional promises were made , but nothing materialized. The food was better than average but not up to the standards we have experienced at other expensive Caribbean resorts. The hotel was not at all crowded, yet service in the restaurants was lackadaisical at best: drinks took 20 minutes, servers disappeared without taking orders. Perhaps the place and its staff are resting on its laurels, as the Club used to be one of the finest. We are unlikely to stay there again, and will look for a place where customers are more valued. Having said, there were some employees who were very friendly and helpful. Wish they were the norm.