Windsong Resort

Gary at the hotel was beyond helpful! The island and hotel are beautiful. If you are visiting just to rest it will be ideal. If you are visiting for fun, night life excitement you will VERY DISAPPOINTED! My humble opinion, it is just too quiet/dead for the money and time... Again, warm and cold interactions with the individuals... I will always return to Mexico, DR, Aruba, South Africa and Italy because these areas have a lot to offer for tourists...

This was our first time in Turks & Caicos and we booked the Windsong based on a recommendation from friends. We were pleased to discover it was everything they said and then some! The staff was friendly, the room was incredible, the beach was spectacular. The room includes a daily breakfast which was much better than a typical continental breakfast. It includes several fresh options and is served by accommodating staff. The beach was pristine and there's a reef area for snorkeling right outside the hotel. This was not an all-inclusive experience which for us made it much more pleasant and personal. The food (and drinks) at the 2 on-site restaurants was excellent and probably much better than you would get with an all inclusive package. The general manager (Annette) walked around the property daily to ensure all guests were happy and taken care of. We were impressed by all the wait staff and bartenders, especially Youvline, Angenie, Marcson, who went out of their way to make us feel like family. The concierges Khalil and Garey were friendly, knowledgeable and quick to assist with all our needs. We just left last week and are already looking forward to our next trip back to the Windsong.

There were distinct pros and cons at this place. Nice property and it was in a good location. Rooms were really nice and the cleaning staff was amazing. Probably the best room we have stayed at in the Caribbean. Front desk staff was wonderful and Khalil and Garry the Butlers were awesome! Overall the pools and lawn chairs were great! Now the bad stuff. The restaurant (they only have one) was bad on a lot of different fronts but most prominent was the service. It was extremely bad. Often for breakfast you would have to go ask for service as they ran around ignoring you. Most of the time they felt very “put off” by being there and generally were not very friendly. Another review said food takes 50 minutes to get and I would agree (this includes the continental breakfast). Amazing how poorly the restaurant is run given all of the other good things as it relates to the resort. The only other negative is that they do seem to want to blow all the leaves at 7:30 every morning. I understand that it needs to be done but timing may be a little bit off for a vacation resort. Overall the place was nice but with the staff being very hit or miss outside of the front desk and housekeeping might very well prevent us from visiting this resort again.

Average Rating - Great Location, but Poor Service I'm giving this hotel an average rating because of its fantastic location and clean rooms. However, the service was a major letdown. The restaurant staff was slow, lazy, and sloppy, which was disappointing. Unfortunately, we had two instances where the cafe personnel lied to us about what could be ordered in the cafe versus the restaurant. The food was also overpriced, and the continental breakfast was subpar. Despite paying a premium price, we didn't feel like we got our money's worth due to the poor service. However, I want to emphasize that the location is great, and the hotel is very clean. It's a shame that the personnel didn't match the same standards. Pros: Great location, clean rooms Cons: Poor service, overpriced food, bad continental breakfast, dishonest cafe personnel

We had the best week at Windsong. The accommodations were roomy and clean (2 bedroom ocean front). Our place had a kitchen, washer and dryer, and large balcony. The staff were friendly and attentive. The snorkeling was wonderful and is located right off Windsong's beach. Great for families. Highly recommend. Would stay here again.