Hotel Mousai

We recently stayed at Hotel Mousai and had an absolutely fabulous time! From the moment we arrived, the staff went above and beyond to ensure every aspect of our visit was exceptional. As someone with a shellfish allergy, I was blown away by the care and attention to detail the staff provided to keep me safe. They took my allergy very seriously, changing oils, cleaning plates meticulously, and ensuring I felt confident and cared for during every meal. A special shoutout to Angel, our trolley driver, who turned every ride into an adventure! His energy and humor made getting around the property such a joy. And Daniel—what an absolute gem! He was kind, caring, and incredibly attentive, always willing to go the extra mile to restock anything we needed. It’s clear Daniel truly loves what he does, and his passion for creating a wonderful guest experience is unmatched. Hotel Mousai exceeded our expectations in every way. We can’t wait to return and create more amazing memories at this spectacular resort. Thank you to the entire team for making our stay so unforgettable!

This place is a thing of dreams! Absolutely amazing! My room was just gorgeous! I didn't want to leave it! Terrace with hot tub, hammock and lounge chairs, a luxury bathroom with every possible amenity, spacious and luxurious beds, 700sq ft of pure joy! Roof top infinity pool just perfect to lay down and not move ever again!!! The food is delicious, the service is outstanding, the drinks are fabulous! The views are heavenly! Loved every minute... and then there is the STAFF!!! From Marco at the bell desk to Gerardo from room service, every single member of the staff made a point of making me feel at home. A huge thanks to Carlos the general manager at Hiroshi, and Chef Ernesto for making my stay unforgettable. Can't wait to be back! PS: the best part is NOBODY TRIED TO SELL ME THE TIMESHARE!!! - Taffer that was the best!

Absolutely incredible trip. We have been to all inclusive resorts before but nothing compares to Hotel Mousai. We attended a wedding and everything from the room, to the staff, to the food were top notch. There was no need for us to leave the resort. We will absolutely be back.

We recently spent a week in an ultra suite , south tower. From our immense terrace , we could admire the ocean, the gardens and the jungle:hard to beat. It was our first time in an all inclusive hotel therefore we cannot compared with others.However we sail from 2 to 4 times a year on 6 stars expedition or cruise ships and can affirm that food and service both are superior at Mousai. Mousai is all about details and the more you look, the more you can appreciate We tried every restaurant and all of them were excellent: food presentation, quality of the ingredients and succulent taste. Our preference went for Hiroshi at dinner and The Terrace at breakfast The place we enjoyed most was the roof top, north tower. Claudia does a fantastic job to make guests happy there. Talking about the staff, every one we encountered would deserve to be mentioned, what a great job they do. I will only name one : our butler Gustavo, very professional, attentive and also funny.Some members of the staff even tried their French to speak to us or wrote us notes in French, it was very appreciated. I would say the highlight of my stay was the 90 minute Diamond facial .Wow , so relaxing and with tangible results.Carmen , the therapist has magic hands .The hydrotherapy circuit that preceded it was both soothing and fun.The view from the relaxing area and the pampering we get are amazing I just went over my review and see that i use quite a few superlatives, that is how i feel about Mousai: a top hotel experience G.C.,Montreal.

We were here with a large group for a business trip. Vianey made our visit wonderful! While at the pool, she was friendly, personable, and remembered our names from day to day. Thank you, V! From your friends in Michigan, USA. You are a rockstar!