NH Collection Roma Giustiniano

For a great location, NH Collection should have assigned or hired an experienced manager that can better maintain good relationships with clients. The hotel charged us breakfast when my Costco travel package clearly includes it for 4 people for two rooms. Anyways, I guess business is that bad they immediately need to charge us 100 euros. It's a shame that Costco Travel clients are treated like this.

I traveled to Rome from December 31, 2024 to January 4, 2025 for the end-of-year holidays with my wife and 10-year-old son and stayed at the NH Collection Roma Gustiniano Hotel in a suite on the 7th floor with a view of the Vatican. I would like to share my experience of staying in this hotel with you. This four-star hotel has a normal standard upwards. The suite of this hotel, which was our place of residence, provides you with a large and comfortable space for 3 persons to stay. The hotel's breakfast is acceptable and provides a suitable variety for you. The location of the hotel is very convenient in terms of access to luxury stores, various restaurants and the historical places in Rome, especially the Vatican, and also taxi is always available if you wish. The cleaning of the hotel and the rooms was very acceptable and it was done regularly and daily. The check-in and check-out times at this hotel are 3pm and 12pm respectively. The staff at this hotel were very respectful of the guests and tried their best to help them. The strong point of this hotel and with respect to the other hotel staff, there were two female staff members of the reservation department named Martina and Laura, who did the best and very kind efforts in helping the travelers, far beyond the hotel standards. I requested an early check-in due to my son being on this trip, which Martina very kindly provided for me. Remember these two names if you stay at this hotel and be sure to refer to them and they will certainly help you if you need any assistance. In the end, I would like to thank the trip advisor website, which, as always, provided me with the best information before the trip.

Nights stayed: 2 Room type: Junior Suite + Sofa Bed Notes: - This is a less populated neighbourhood (Prati) compared to the usual choice of tourists which are accommodations near the Colosseum. - While near to the Vatican City, note that it is not walkable. - While its location is not fantastic, the hotel staff was friendly! As a GHA platinum member, we did receive a box of welcome chocolate and an extra bottle of water.

Ish greeted myself and my fiancee as we arrived later than scheduled due to flight issues. Amex benefits were amazing. Ish informed us of those and completely surprised us with a complimentary upgrade. Ish also helped us pick a few restaurants to pick from that were open late, he helped us with our scheduling of events and honestly made us feel like we are at home.

Excellent stay, beyond my expectations. We had a room upgrade to a junior suite with a balcony. The breakfast was very good. The people that work there are very helpful with a positive attitude. The hotel is in a good location and if you like to walk, you can visit most of the «must” places in Rome. Marina and the manager arranged a surprise for our wedding anniversary: a bottle of champagne and strawberries with chocolate! Would definitely visit again!