The Ritz-Carlton, St. Louis

I cannot in good conscience recommend this hotel if you are expecting a top notch Ritz Carlton experience. Everything was "just fine" but nothing was outstanding. We visited the lobby bar and the bartender was not attentive despite the bar having only 5 people. Another time I walked down and asked for a cup of ice (not realizing the were ice machines on every other floor). Same guy says, "well there are ice machines on every other floor" and started to walk away rather than offer to get me the cup of ice I asked for in the first place. I had to say, "hey well can you get me that cup of ice anyway". In regards to the overall property and room, the cleanliness and comfort were subpar. The elevator had wrapped peppermint candies on the floor and the doors were smudged, our room bed was the most uncomfortable hotel bed I've been in in a very long time. We travel frequently and this one was the worst. The bathroom was really not in good shape. The wallpaper in the commode area had a giant stain, the sink had a crack. As a matter of fact, we came back from dinner to find our bathroom sink full of water???!! and our bathroom floor wet. The crack in the sink had apparently finally given way and water was all over the floor. Still unsure as to how the water got in the sink in the first place, something clearly backed up since the stagnant water was full of black particles. The cleaning folks left their cleaning solution in our bathroom. All of these things individually don't seem so bad, but when you stay at this particular brand your expectations are for a high level of service. We were here for a difficult family situation and were really hoping for the relaxation and comfort a Ritz usually provides to make our difficult time here easier, and instead dealt with disappointment and annoyances.

I booked a room at the Ritz Carlton for my wife and I for our 25th anniversary. This was a wonderful hotel and it was the exact experience I expected from the Ritz Carlton. We will definitely not wait 25 years to come back. What an amazing stay. My wife had some spa treatments, said with some of the best she had ever had.

We stayed here from Oct. 24-28 and hosted a family wedding. The service was amazing and the staff could not have been more helpful. Thank you to Kate Hunter and team as this was really such a great experience. If you are considering a wedding reception here you will not be disappointed. We just had the best experience. Thank you!!!!

We had a fine uneventful stay at this Ritz Carlton to visit our son at Wash u. The room is nicely appointed and beds super comfortable. But it’s really just not a 5 star hotel like most Ritz Carltons in luxury resort or large city locations in terms of location and facilities. It backs onto a major highway, has unusable tiny terraces, and has no pool or hot-tubs. However, the main lobby is sumptuous and lively, parking is easy (but not free), staff is friendly, the gym is large and well equipped, and the location is convenient, though not charming. We went using points and would do so again, but probably would not pay the steep price in cash. Also, the many large events going on in the ballrooms, as well as live music in the lobby made the lobby super packed and difficult for us the walk through to get to elevators, and also unable to enjoy the lobby because every last seat was always taken. Fun and lively like a club, but a little over the top for our taste! But we would come here to party if we lived locally for sure lol.

I stayed at this property for business/conference. The staff was extremely friendly and helpful. The rooms were very clean, and they had everything you could want. During the conference, we ate at the restaurants and had catering. All very good. The only small issue I had was my room was not ready until almost an hour after normal check in. The staff did what they could, and I appreciated their efforts.