Caribe Hilton

I have visited the Hotel Caribe every December for the last 6 years. Always a pleasant experience. This is the first time I have written a review. Patricia at the front desk made a point ask our names and greeted us by name every time we saw her. Professional but friendly. Very efficient and accommodating. The lobby was decorated beautifully for the holidays. The staff at Starbucks were great. Security staff were polite but tight and I appreciate that. Marisol our housekeeper did a great job. She was professional and very attentive. She provided us with suggestions on where to eat, asked us how our vacation was going and always was smiling and pleasant. Roberto and staff (beach service attendants) are AMAZING!!! Always pleasant polite and available. They always greet us by name. Set the beach up beautifully. Always available and very hard working. Their customer service is above and beyond. The ambiance overall is amazing tranquil and private but festive and fun. Lots of activities. Beach yoga my HIGHLIGHT! So much so I will review separately! Highly recommend.

The location is great, private beach, pool, and daily activities. Staff is is awesome, Meha at the front desk customer service wss outstanding. I cannot forget Joey the bell hop he is the best. I will definitely be back and it is family friendly.

I have been visiting the Caribe Hotel off and on for over two decades. The accommodations are just what you need, clean rooms and solid bedding with a slider to a view. What separates this place is the beautiful pool and the lagoon. All of the options at the pool between hot tubs and hammocks and day beds are just beautiful. However what makes me coming back year after year is the service I get. Most specifically from bartender Hiram Avilai. The gentleman never stops moving and he always has a smile on his face. He goes above and beyond even when he is slammed and takes the time to make sure you have what you need. In a quiet moment he even recommended some places to take a day trip when my wife and I asked. It almost goes without saying that he can make a tremendous cocktail, especially a Pina Colada. Looking forward to my trip back to the Caribe again this October.

This was our second time staying at the Caribe Hilton and we were ecstatic to see Hiram Auila, our bartender at the swim up bar from the previous year! Hiram is extra attentive to all of his clients at the bar and seems like he enjoys the being there with you! The rest of bar staff was as great as well. We would know after spending two rainy days sitting at the swim up bar - which thankfully made it so the weather didn’t bring down our trip. Can’t wait to see you next year Hiram!

The good was the staff they all work very hard for the most part. The people are very friendly and the Uber drivers were very informative. Everything at the hotel is VERY EXPENSIVE! Some examples basic breakfast of eggs toast, bacon or ham or sausage and coffee $22, the breakfast buffet was $34. At the restaurant across the street $13 plus tip for 2 eggs choice of bacon , ham or sausage toast and coffee. 1 bottle of beer at the bar is over $9 with tip, across the street I bought 6 for under $18. The picture of the beach on the web site, is taken with a lens that exaggerates not only the size of this beach but the CLEANLINESS the beach is a mess, between sea weed, plastic bottles, water, milk, and empty 1 gallon oil jugs, caps off of water bottles, straws and excuse me but tampon dispensers really. Several floating coconuts, logs, and other debris. This stuff was washing up on the beach all day long, while staff stood around doing nothing. Next was the nonsense of every time you went down to the pool or beach they HAD to scan your wrist band (PROVIDED BY THE HOTEL) to prove you were a guest, did I mention you wore a hotel provided wrist band. Twice I had to bang my stainless steel water bottle on the counter to prove it wasn't GLASS. Sorry Caribe Hilton hotel but for a place that spent $100 million dollars to renovate after Marie, and reopened in May of 2019, I don't know where the money was spent broken tiles on the floors the ladder from the pool to the hot tubs is split on both sides of the hand rail so I will tell you to be very careful or you will get your hand pinched in these cracks or the ladder is going to break. So my overall review of this hotel is this OVER PRICED FOR A RUN DOWN HOTEL. WOULD I GO BACKHELL NO