The Ritz-Carlton, Santiago

We had a good fortune to stay at the Ritz Carlton on three different occasions during our recent trip to Santiago. Each experience was outstanding! The location is fantastic. We could walk to a variety of excellent restaurants, and the hotel staff did a great job of giving us direction on the best options and making reservations for us. The rooms were modern and well appointed. Water pressure in the shower was excellent. The spa, pool,,and fitness center were great, and the food at their restaurant on site was delicious. But the best feature about the hotel is the service. It was outstanding! Sebastian at the front desk could not have been kinder to us. All of the concierges, particularly Kristopher, were great resources for us. Another female concierge (whose name I can’t remember), had determined which restaurants would be open over Easter weekend - and walked half a block with us to help us find La Cabrera. And Sebastian, the bellman, held items for us and assisted us in many ways. By the end of the stay, I felt the need to get a group picture with this amazing group, which I was calling “mi familia” by that point. Muchas gracias!!!

We stayed for three nights before an Antarctica cruise. The room was very comfortable, lovely views and a great bed. We booked a club room and enjoyed the club lounge and all it had to offer and appreciated the delightful staff in the lounge. We had a problem with a booking agent with which the RC desk staff have been very helpful and attentive in assisting us in getting a resolution with immediate responses from the desk staff to our emails. The hotel is very much "old school" but no harm in that. Would be happy to stay there again.

I find that the hotel is excellent in every way—except for the 9th floor, if you happen to get a room right below the Club Lounge. In that case, you should be prepared for a lack of peace and quiet in your room. There is constant scraping of chairs, clattering of dishes, and the clicking of high heels from above—back and forth, back and forth. I believe the staff should wear soft-soled shoes up there; it’s the least they could do to minimize the noise. In any case, if possible, it’s best to avoid staying on the 9th floor.

The Ritz in Santiago is situated in a prime area of town, offering a modern atmosphere. It is conveniently located near the MUT Mall and a variety of restaurants. We loved the hotel’s contemporary design, and the rooms were exceptionally comfortable. The rooftop pool, sauna, and gym provided a perfect place to relax after a day of traveling. My massage therapist, Mariel, was friendly and skilled. She quickly identified my areas of tension and helped me relax. I felt incredibly relieved after the treatment and truly appreciated her gentle approach. The staff at the Ritz Hotel were all incredibly friendly and helpful. Overall, our stay was excellent!

The rooms and facilities may not be too far away from the ordinary, but the care and attention to detail were fantastic. While the general atmosphere of the public areas was old school, the rooms themselves were modern and up to date. The room layout was very similar to most other hotel rooms you might find. However, the details such as placement of power outlets in the desk, the elegant caddy board for the bathtub, how unassuming, yet incredibly comfortable the beds were, all led to an effortless and comfortable experience. The staff were all very friendly and attentive. Every time we walked through the lobby, there were 3-5 staff members who greeted us and were available to assist as needed. The bar was overpriced, but that's kind of expected from a luxury hotel at this point. This hotel is situated in a very good location to walk around. Many places such as Cerro San Cristobal, The Bella Vista neighbourhood, Cerro Santa Lucia, Sky Costanera, etc. are all generally within an hour and a half's walk. If that's a bit far for you, then the El Golf subway station is also very conveniently nearby.