Pullman Quay Grand Sydney Harbour

This is our third stay at Pullman Quay Grand and won’t be the last! Thanks to Mattina and staff that welcomed us for an early arrival……felt like we had arrived ‘Home’ Celebrating a significant anniversary needed to be at an incredibly special location and we can’t say enough to express our appreciation to management for their staff who continue the ‘magic’ We request a one bedroom deluxe apartment with Harbour View ….high floor …it is amazing! So close to the iconic sights…and sitting on the balcony enjoying the activities is 24 hour entertainment! Love, love this place!

Quay Grand Pullman Sydney Title It only takes one staff member to ruin a stay We chose the Quay Grand to be close to our cruise ship arrival on Viking Orion. As it turned out we docked at White Bay so our plans went awry. Arrived at the hotel by limousine at 9:30am fully aware that it would be unlikely that we could check in until later but given our Platinum level Accor membership we hope for a little earlier than the 2pm normal time. Our bags were collected from the limo by staff and we approached the check in desk. The staff member remained seated head down and barely acknowledged our arrival. I recall the only words spoken by her were ‘check time is 2 pm’ I suggested she text me if the room was ready early. Can’t do that but can call you. So we we left. Never have I felt so unwelcomed on arriving at a $1000 a night hotel. No call came and we returned to the lobby at 1:30pm, still no rooms ready and the unwelcoming staff member was still on duty Looking like she was glued to the chair and computer monitor. The luggage man seemed to be doing most of the work placating arrivals and handing out keys. We finally received our key just before 2 pm. No advantage to being an Accor member at this hotel. The hotel also has no club floor and provided no drink vouchers or any other Accor benefits that we could deduce. The room was excellent, well equipped and large. No complaints there at all. So why did we come away feeling glad to check out?. One surly and unhelpful staff member is it all it takes. We won’t be back.

Great view of the bridge from room! Central to everything being located at Sydney hub of Circular Quay! Ferries to Manly Taronga Zoo, and Darling Harbour at doorstep as well as many more great places! Oz jet boat at door also! Just around the corner from the iconic Sydney Opera House! Worthwhile the stay! Great restaurants in and around walking distance to all! Would recommend 👌 Spa is a corner spa and was a little small but overall enjoyed the stay.

I checked in here for one night after a month in Saigon and boy did it make me feel right back at home in Sydney. Great location, fabulous harbour views, more like a well appointed one bedroom apartment with a large balcony than a hotel room. This is a great place to recommend for friends traveling from overseas or even interstate, for them to get that real Sydney sensation. I have been staying here on and off now for at least 10 years. I do like this hotel.

Great location, however very let down by a couple of things. Firstly, we noted on first use that the handbasin in the bathroom was not draining properly. Reported to front desk who did respond quickly by sending someone to check it. However, by this time, the bathroom floor trap had backed up and totally flooded the bathroom floor to a depth of about 30mm. The issue was resolved but there was no offer of a special thorough clean of the bathroom or offer of relocation to another apartment to allow for this to happen. Just a “sorry”. For a hotel rated 5 stars we don’t feel that this response was good enough. We didn’t use either of the on-site dining/bar areas at all. They look really good on the hotel website and we thought the bar would be nice to come back to in the afternoon to sit and have a drink. Wrong. Both venues were primarily dining areas during the day and the bar area was very noisy all day. At night the restaurant area closed early so was unavailable just to sit in and have a drink. We did have our apartment and we sat out on our balcony but, to find a nice quiet place to sit and have a drink in the evenings, we had to go elsewhere. We booked here thinking we would have a relaxing 5 star experience as valued guests and this didn’t happen.