El Monte Sagrado

I stayed. It was dated and not the best location. Still, I booked again. After booking only 48 hours ago, I learned (and offered to provide evidence) that a medical procedure overlapped with the dates. They refuse to give me a credit or cancel. Even though the stay is over a month, the hotel has only been out of their inventory for less than 48 hours. Stay anywhere else.

Beautiful, relaxing resort, and the staff was always very friendly and helpful! They play peaceful spa music, the food is delicious, and indoor pool and hot tub are so relaxing! I loved the indoor greenery as well, with trees from other countries, in the breakfast restaurant on site!

Monte Sagrado is one of the most beautiful El Monte Sagrado resorts is one of the most beautiful I've stayed in and I am a frequent visitor. Unfortunately my first night there after a large snow storm, the walkway to my Casita was ice packed and snowy and I slipped and injured myself. In the morning I let the front desk know and they sent out the engineering team to clear the walk and also address a light/bulb issue I was having over the sink. I have to say the engineer that responded -Art, was extremely professional and kind. He asked about my injury and immediately brought a new light since it appeared to be a wiring issue. The walk was shoveled and salted and housekeeping was alerted. Riyah at the front desk was very sympathetic and kind. I want to also recognize Everett and Marcos at valet for extraordinary service. Although the fall was painful and inconvenient, I was able to spend the rest of the weekend relaxing at the beautiful swimming and spa area.

Regarding the Anaconda Bar :: Oscar was the bartender. Fantastic attention to detail. Oscar is a solid contribution to the El Monte team. His knowledge and confident manner came across as professional and relaxed; just the vibe you want in a high end resort. I hope management knows what they have.

We loved our stay for a couples weekend. It was one of the most relaxing weekends we’ve had in a long time. We especially loved the Anaconda Bar. Paul was a great bartender and the combination of quality and creativity of the drink menu was refreshing. The spa exceeded expectations, and every staff member we interacted with was helpful and pleasant.