Palace Hotel Tokyo

Great hotel. The service is excellent, attentive and charming without being intrusive. The rooms are spotlessly clean and in great condition, we had a suite and 2 rooms and they were all of equal standard. Breakfast was good, coffee delivered promptly. Would definitely stay here again.

Truly lovely hotel - attentive staff, beautiful property, comfortable and very clean. Would definitely return. It is a fairly large property but the staff make you feel like it is a boutique hotel. The breakfast is fantastic as well. We stayed at 3 different hotels during our recent trip to Japan and my family agrees that this was the best one.

This is one of the best hotels I have ever visited. The service, accommodations, design, food, and cleanliness are impeccable. Let me describe how clean it is: our room has a balcony overlooking the Imperial Palace gardens and the balcony is spotless. The glass exterior railing is gleaming—someone must just have cleaned it. And of course the inside of the room is spotless. The Japanese breakfast was amazing. We’ll be back!

I would like to write a few words about the poor quality of the Palace Hotel. I attended a Christmas party at the Palace Hotel and the person serving the drinks looked down and did not feel like serving. Instead of going around the entire table, she just went around 3 tables of about 10 and looked down the rest of the time. The yen is low, but the price per person was 30,000 yen. Probably 15,000 yen, based on the quality of the food. The remaining 15,000 yen is the name value of the Palace Hotel. In such a situation, it is certainly tough to secure staff in Japan, but I hope they are well trained and can provide satisfactory level of service. I did not think it was a nice hotel at all, and I would not like to come here on a private trip and diner for restaurant as well. I don't think I will use this hotel again. I hope they have the spirit to aim for a higher level of service. Management should give training opportunity for staff to serve every customer to feel I would like to use this hotel again.

WOW- what an amazing hotel and we couldn't fault anything in our 4 night stay. This was our first time in Tokyo and The Palace is in a fabulous location near shops, restaurants, the train station, parks and the Imperial Palace. The view from our balcony on the 20th floor was stunning and so nice to wake up in the morning, press the electric blinds and see the city waking up. Breakfast buffet was 5*excellent and we even sat outside on the deck with a delicious coffee! The pool and Spa were faultless and very welcome to help with jet lag. All the staff couldn't have been kinder and more helpful and always used our names as a personal touch.