The Peninsula Tokyo

Great location, spacious room, wonderful service. I did have a problem with my mattress topper but it was promptly resolved. The Tokyo subway/ train station is literally underneath the hotel. The customer service was prompt, courteous and nearly flawless.

Just reviewed our stay this week in Seoul and realized I hadn't done our Tokyo trip last September 2024. Stayed almost a week in a Deluxe suite at the Pen Tokyo. We had previously stayed at the Pen in HK and NYC. Had RR transfer from Haneda (warm chatty chauffeur was it Kato?) and were greeted by the Guest Manager Zach who showed us to our room. Our pre-ordered baby items, lego table and toys were in the room as was the shower chair (disability). Rooms were well-appointed, luxurious, spotless and spacious although obviously designed a decade earlier than our rooms in Seoul. Nice touches when the hotel has the whole building to itself like the powered scroll-down blackout blinds (best blackout effect) and the little gutter around the built-in tub so no wet floors at bath time and water from the wall, and nicely integrated switching system for HVAC, lighting and audio, even a nail dryer. Discreet digital wall clock, thermometer, humidity monitor- all hotels should have this. We have a thermometer and hygrometer at home too so was nice to see this. Interesting wall radio system although both TV's not the most recent. In-room fax and copier which we didn't use. Sandwich and Udon in the lobby before bath and early bedtime after a day flight. Bath amenities were excellent size in aluminium tubes and bottles and we liked the aluminium water bottles which we also had at the MO. Had emailed the concierge service prior although they couldn't get the meal reservations we wanted (I think MO was maybe a bit better at this). We got the seats at Pizza Bar on 38th through our own connections. Pity L'Effervescence was unavailable this trip. But they helped with our other meal destinations which they recommended, our itinerary for kid entertainment, toy shops, Legoland, Aquarium and tickets to Tokyo Tower and the Zoo etc. Nice to have complimentary car transfers to dinner every night. We usually take taxis anyway because of the wheelchair. One evening the concierge sent us to an izakaya in an old shophouse with only stair access (even for goods!) and the driver had left so we were in the rain, in a wheelchair. A frantic call to the hotel got another car back to us while we sheltered with the wheelchair in the stairway entrance. They brought us to a sukiyaki place and the dinner was nice enough but we were a bit frazzled already. Akane (Concierge Manager) and Chika (Front Desk Manager) were effusively apologetic (in person, a nice touch) and sent us some sweets and fruits when we returned but I guess that would still count as an uneven experience. The rest of the stay was generally pleasant. Breakfast staff were excellent and we never had to wait more than a few minutes for a table in the lobby. Thanks to Kurumi who figured out our request for soft-boiled eggs (warm onsen eggs), which our child eats. The breakfast was better than most other places with one Japanese option and several Western options, we tried them all. Bread tray was expansive and brought to our table. I enjoyed the Japanese option which was the usual grilled fish of the day and rice with side dishes, but well-executed. A few hotel restaurants needed us to get a private room if we wanted to bring our toddler so we mostly had the concierge plan our other meals out around our itinerary. I had the chance to go to a nearby ramen bar on my own one afternoon which was great me-time. The hotel location was excellent and we had views of Hibiki park and the palace gardens. I enjoyed my morning runs looping around the gardens and we managed to visit one of the days. Did a little shopping in Ginza but that kind of thing was more important when were younger. The heated pool is one of the better ones in Tokyo hotels and we enjoyed it. The jacuzzi pool has a nice view of the sunset over the palace gardens if I remember correctly. Pizza bar on 38th was excellent and they were particularly nice to our little child. Zach saw us off for the RR transfer to Narita and the airport concierge escorted us with our luggage to the airline desk where the crew took over so it was pretty seamless for us.

Stayed here for a few days with family earlier this month - the Peninsula brand doesn't disappoint! Quick thoughts: - LOCATION - perfectly located - quick 5-10 min walk from the Ginza shopping streets as well as the Ginza Corridor Street which has plenty of amazing restaurants. The hotel is right next to the Imperial Palace Gardens, awesome to walk/run the 5k loop from this hotel. 20-25 min cab ride from Haneda, and 10-min from Tokyo station. - ROOMS - amazingly spacious rooms with a sitting area, a large walk in closet, plenty of storage space, and a huge bathroom. The shower is simply amazing! Top of the line amenities. - RESTAURANTS - only got a chance to eat at the lobby restaurant...excellent food, but restaurant feels a little too small and crowded in my opinion. Doesn't have a high-end feel to it. It needs to be a little more open - it's more like a through-way from the entrance to the reception. - FITNESS CENTER - A little small for a 5-star hotel, but sufficient I guess. I would have expected something bigger and with more strength machines. The swimming pool is awesome. Overall a lovely experience, would definitely stay here when in Tokyo again!

A perfect seven days! Four of us travelled to Tokyo (brother, s-i-l, my husband, and me) where we stayed at the Peninsula. Our rooms were spotless, well appointed, had many amenities, and very good sized. We had breakfast every morning in the Lobby - delicious, items for all palates, and served by some of the more professional and friendly servers in any hotel. One of or favorite treats? Choosing among the pastries on a tray that a server presented. The mango muffins and the pain au chocolat were my favorites. We also dined in two of the hotel's restaurants: Peter and Her Fung Terrace. They had very different ambiences - modern or more traditional - but were equally charming. Best of all? The most incredible staff! We used the services of the Concierge team several times and were taken aback by their helpfulness, friendliness, and willingness to offer suggestions. The servers (all of them, but especially in the Lobby at breakfast) were, simply, extraordinary! They anticipated our needs (more coffee or tea? another pastry?) and were unfailingly cheerful and fun. We have absolutely no criticisms to make of our week long stay. If we return to Tokyo, we know where we'll be staying.

Celebrating my Celebrating my birthday at The Peninsula Tokyo was an absolute dream! From the moment we arrived, the staff went above and beyond to make the occasion truly special. The warm welcome, personalized touches, and impeccable service made us feel like VIPs throughout our stay. Driving to dinner in the iconic green Rolls made our night even more special. Our room was beautifully appointed, offering breathtaking views of the Tokyo skyline, and the attention to detail was exceptional. The hotel surprised us with a beautifully arranged birthday treat, adding an extra layer of magic to the experience. Dining at The Peninsula was a highlight, with exquisite cuisine and an ambiance that perfectly balanced elegance and comfort. Every moment was seamless, from the spa’s indulgent relaxation to the concierge’s expert recommendations for exploring Tokyo. The Peninsula Tokyo is the epitome of luxury, and I couldn’t have asked for a more perfect way to celebrate. Highly recommended for anyone looking for an unforgettable experience!was an absolute dream! From the moment we arrived, the staff went above and beyond to make the occasion truly special. The warm welcome, personalized touches, and impeccable service made us feel like VIPs throughout our stay. Our room was beautifully appointed, offering breathtaking views of the Tokyo skyline, and the attention to detail was exceptional. The hotel surprised us with a beautifully arranged birthday treat, adding an extra layer of magic to the experience. Dining at The Peninsula was a highlight, with exquisite cuisine and an ambiance that perfectly balanced elegance and comfort. Every moment was seamless, from the spa’s indulgent relaxation to the concierge’s expert recommendations for exploring Tokyo. The Peninsula Tokyo is the epitome of luxury, and I couldn’t have asked for a more perfect way to celebrate. Highly recommended for anyone looking for an unforgettable experience! The Varga Family