Shangri-La Tokyo

After arriving from SFO, we checked in to the Shangri La Tokyo at 5 pm. We had 2 rooms booked under separate reservations for a family of 5. I communicated with the hotel prior to arrival asking for 2 rooms as close together as possible and a rollaway. I also requested quiet rooms on a high floor. All of our requests were accommodated and we had a seamless check in. The rooms were so quiet and comfortable. The room temperature was perfect - we like to sleep cold. The bathtub and shower water pressure were heavenly after full days of sight seeing. We requested taxi service multiple times and all ordered with no problems and prompt attention. We also used the concierge twice and they were very patient with me. Beware - they do like to recommend very upscale $$$$ restaurants. We went to a Teppanyaki restaurant and the lowest price was $100 per person! For the next restaurant, we requested something much more casual. It took some time and research by the concierge but they listened to my request and selected the perfect Shabu Shabu restaurant ($$) for us. We also enjoyed the breakfast buffet at Piacere and relaxed with some bubbly in the lounge while kids relaxed in the rooms in between activities. It was a great stay! Highly recommend!

My son and I had an amazing stay with Shangri La Tokyo for 3 nights. Seamless collection from the airport and straight to the hotel. Very swift and efficient service from the check in team and straight to the rooms. I had contact via Horizon Club prior to arrival dealing with Aisha who was fantastic from start to finish and we cannot thank the whole team with Horizon for their assistance in booking train tickets (and providing them) for our onward journey to Nagoya. Lovely lobby lounge headed up by Andrew (fellow English man!) who was always busy but found the time inbetween to chat. Would like to thank the young lady (Swiss) from the hotel who took us through Tokyo Station right to the platform for our onward journey. Shangri La Tokyo - You certainly lived up to your brand and did it proud. Thank You so much.

All met my expectations especially room space and floor plan, on a three nights business travel in Tokyo, no doubt the most conveniently located hotel nearby the landmark Tokyo Station came in as the first choice. Nevertheless the imperial garden room view was not that impressive but unobtrusively overlooking the rail tracks of the stations as many newly erected skyscrapers been partially blocking the view to the imperial palace. I am sure there is keen competition among the best Hotels nearby and looking forward to the Hotel can provide more complimentary or value for money amenities and services.

This trip was actually in December 2023, but I neglected to leave a review here and wanted to quickly recount that the hospitality and amenities we enjoyed at the Shangri-La were absolutely outstanding. I confess I no longer recall the name of the woman who greeted us daily in the Horizon Club and made sure that our every need was met, but she was a wonderful and sophisticated host who truly understands how to exceed expectations. The Shangri-La's location is not the most picturesque as it is a very busy and commercial business district (although the proximity to Tokyo Station and the Ginza was very convenient) but even so, I'd probably stay there again simply because the hotel was so fabulous.

Good location next to Tokyo station Good sized room with a really comfortable bed Breakfast was very good and had variety ( Chinese. Japanese, western, healthier options) Did not get a chance to go to the lounge but it looked really nice on my checkout out day as it was the weekend brunch