Aman Venice

The restaurant is spectacular. The staff are really welcoming, the rooms are ornate, and the views are beautiful. If you eat in the main restaurant upstairs the rooms are gorgeous (the hotel used to be a palace and you can definitely tell as it still has that vibe). If you eat in the garden overlooking the canal the view is absolutely stunning! Each has a different menu but in both cases the food and presentation are fantastic. The staff are amazing as well! We especially got to know Daniele, Lisa, and Matteo, who were very kind and went the extra mile for us. The concierge was also extremely friendly and helpful. Everyone made sure that anything at all that we needed was taken care of including the luggage, reservations, etc and even a water taxi right from the back of the hotel to the train station when it was time to leave Venice. They did everything possible for us, even though we were staying at a different hotel nearby! We first discovered this place because of its restaurant and it quickly became one of our favorite places. We returned to the restaurant and garden a few times for the great food and because it has some of the best staff in the entire city! Definitely visit Aman, and its restaurant Arva, even if you aren't staying in the hotel. Everything in this place is luxurious. The food is some of the best we had across Italy and the service and atmosphere of the entire place easily put it over the top!

I was in Venice for the day with some friends and we decided to go to the Aman. I wasn’t a guest staying overnight and therefore am unable to speak for the rooms, however the experience was amazing. We had drinks at the bar where Antonio looked after us. His professionalism, warm welcome, knowledge of mixology and passion for the Aman was unforgettable. We instantly felt welcome and part of the Aman. Antonio explained all of the cocktails to us and gave us a tour of all the rooms that inspired the drinks. He was very happy to share knowledge about the history of the building and it really made our time special. I look forward to coming back for the exquisite drinks, stunning location and impeccable service!

We would like to say grazie mille to the team who hosted us with exceptional service tonight. We had a truly memorable experience. The staff went above and beyond. Amila was patient, friendly, attentive and considerate. He was highly knowledgeable about Venetian history and explained the information about Aman Venice. Each room holds a special story. The entire experience was lovely. From the first greeting from Alessandro.. Amila who again I would highlight provided exceptional service… To the wider team who were working hard to create a welcoming space (Matteo and Danilo). And to the general manager Licinio. Thank you for the warm greetings at the end. The unique experience from start to end that Aman group led by Vladislav is trying to create is like no other and we will be back. We will be back. Warmest regards 💫

We spend an absolutely magical weekend at the Aman in Venice with the two of us. Gorgeous facilities, extraordinary service and an absolutely breathtaking experience. Thank you for everything dear Aman Team, we hope to be back to Venice very soon!

I was very excited to stay at Aman Venice having been to two Aman hotels before with extraordinary experiences. The stay was very disappointing, our room was the "cheapest" one available, at 2,500 Euros a night, and it is exactly what you would expect from a Hilton or Marriott, a completely standard room, run down with mediocre furnishings and in need of maintenance. Service is excellent, everyone is very polite and capable. Food is very good, not extraordinary. Breakfast is ok. I received an email with our folio for incurred expenses and they also tell me that no gratuity has been added and that standard tip in Italy is 10%, so after paying more than 10,000 Euros for a four night stay they were soliciting 40 Euros. At these prices it is unbecoming to solicit tips. As always, service at Four Seasons is much better than Aman although Aman properties are usually very impressive (not Venice). We asked them to arrange a water taxi to the train station and they said it would be about 75 euros to be paid directly with driver. Train station is about 12 minutes away. After about 4 minutes in the taxi the hotel called to say we left some small items in the room so we asked driver to go back to the hotel to pick them up. Arriving at train station I gave driver 100 Euros considering he turned around to pick the things but he said it was 200 Euros and not 75 as he had to go back to the hotel, I understand that he did, but 200 euros? He said it is not me, the hotel told me to charge that so I asked to call hotel, and incredibly they said yes, it is 200 euros. I do not understand what the hotel has to do with it as it was supposedly and independent driver, evidently hotel gets a cut. Again, unbecoming to leave me with a terrible feeling of being abused instead of a nice feeling. And all for 100 Euros, they are very cheap and I will not go back to Aman. They should really learn from Four Seasons, I am sure that they would have said to me "you left some stuff here so please wait for us at the train station, someone is on the way with your things" and of course charged nothing. Cheap Aman, do not go.