Baglioni Hotel Luna

Luxury hotel, with great charm, amazing service and just 1 minute from St. Mark's Square. The Concierge service was exceptional, and whilst not cheap, the hotel is good value. Breakfast and dinner (in the bistrot) was lovely, with a wide range of choice, and the bar was a great place to relax.

Excellent hotel with tradicional vibes and good service. Perfect location by Piazza San Marco. Top quality services. Laura at the front desk very kind and polite. The entire staff friendly and welcoming. Breakfast with a buffet service and delicious food. Worth trying it while in Venice if it fits your budget.

A year ago I decided I wanted to be in Venice for my 60th birthday as it is one of our favourite places to visit. I also decided that I wanted to stay in a luxury hotel and found the Baglioni Hotel Luna and splashed out on the fabulous Giogione Suite, not cheap but you only turn 60 once! On arrival we were welcomed by the wonderful Concierge team and the friendly and charming Giacomo on reception, who took us up to the suite. The Giorgione is split over two floors with the bedroom, two bathrooms, dressing room and terrace upstairs and a beautiful living room downstairs. It is tastefully furnished and beautifully clean. There was also a welcome tray with a large fruit bowl, a plate of Venetian biscuits, a bottle of Prosecco and a bottle of red wine with a lovely note welcoming us and thanking me for choosing the hotel for my 60th birthday. A delightful touch which was repeated on my birthday with another bottle of Prosecco! Staying at the hotel was an absolute joy and, as always, that experience was created by the terrific staff. From the efficient and polite housekeeping team to the Bistrot and breakfast staff everyone we encountered were truly five star. Special mentions go to Monica at the bar and the aformentioned Giacomo on reception. It was such a fabulous stay that after we got home I immediately booked again for next year. Time to get saving!

The Hotel, compared to its peers in Italy, is impressive. Cleanliness level was exceptional, decor all over the place was placed with careful and elegant taste. Bathroom was impressive and toiletries were from Acqua De Parma. Most of the staff were super welcoming and kind. Any requests that we made through the phone was responded to by care. Even the biscuits and chocolates in the mini bar were selected with a fine taste. This Hotel is really a catch compared to the standards in Italy and Europe overall.

We arrived late at night to Venezia and made it to the hotel thanks to the overnight fd agent and the bellman (Loris) who were amazing. Loris is a superstar! Our room was the worst, noisy, small, with view to the bushes next to the gondola rental, far from the category in our reservation. We spoke w the fd in the morning but decided the best choice was to pay to be upgraded to the suite used to advertise the hotel, which has a terrace with a spectacular view. Our first experience was not pleasant, we felt very disappointed but decided to give the hotel a chance. Our upgrade compensated for our first night/ day at the Baglioni Luna as moving forward service was outstanding, our housekeeper excellent, the breakfast team (specially the couple in charge of the service) were spectacular, but the best most helpful, gracious, friendly staff were the concierge. They organized our trip to Milano, to Murano and to Burano flawlessly. Room service was amazing always, the food at the gourmet restaurant was spectacular, tasty, perfect temperature and portions, simply delicious! Our server at the gourmet restaurant was not the best choice for that night, but overall we enjoyed our meal, and watching the Chef and his team preparing everything was delightful. The point of our trip was to celebrate my bday, I mentioned it at our arrival but sadly this was an opportunity missed with us as guests, and there was no special amenity sent to our room, seemed like no one remember despite of sending it in our pre-arrival note. We love Venezia every time, Burano was lovely and their people gentle and genuine. Despite of the missed opportunities we had a great experience overall. The concierge team, was definitely the reason we remained at the Baglioni Luna. They were the best part of our stay. We will return.