The Gritti Palace

Stayed one night in December and got upgraded to a room with a canal view. The hotel’s location is great, offering a stunning view of the Basilica Santa Maria across the canal. The room and the gym are understandably not very large. The overall service and the breakfast live up to the hotel’s reputation.

We contacted the reservations department before we arrived & asked for an early check-in if possible due to our train arrival time in Venice. A note back said our request was noted but not guaranteed. We arrived around 1:00 pm. The hotel employee pulled up our reservation & said, "I see you are paying with points and cash” then told us check in was at 3:00 & an early check-in was not possible. Our luggage was stored & we went out to explore Venice. After a long day of traveling, we were ready to check into our room. We returned at 3:00pm & our room was still not ready. It was almost 4:00 p.m. when we were finally able to get to our room. It was so welcoming to see yellow roses, a bottle of champagne & a bowl of oranges. Too tired to go out we ordered room service for dinner. Dinner arrived promptly, but they messed up our order and only sent one dinner. We shared the one dinner while we waited for the other dinner to show up. Before bed, we pre-ordered breakfast for the next day. Breakfast showed up on time. We sat down for breakfast, opened a jar of jam to put on a croissant & was shocked to see it was already opened & used. We opened another jar & that too was opened & used as well. ALL of the jars were already opened & used. I cannot say enough how disgusting it was to receive multiple jars of jam that were on someone else's breakfast table & already opened & used. It really makes a person question what else has been on someone else's table before it came to us. Being served half eaten food of any kind is just not acceptable anywhere and to anyone. After another bad room service experience, we left the hotel for the day. We returned to our room later that day looking forward to having champagne & oranges. Again, we were quite shocked to see that our complimentary champagne & oranges had been removed from our room. Were they only complimentary for one day? Wow!! We were so excited to stay at the Gritty Palace but this was not the 5 star experience we expected from this hotel especially one that is supposed to be so prestigious as The Gritty Palace. The hotel obviously loves to share and display all the famous people that have stayed here. It makes us question if the 5 star experience is reserved for guests that are not using Marriott points & are of a certain movie star status. I'm sorry but not all guests will be famous or of nobility, but I can assure you (Gritty Palace) that ALL guests enjoy & appreciate being treated like they matter as well.

This hotel truly offers a 5🌟 experience to all guests. Doormen great you through the front entrance only. Side door is serve yourself. The check-in staff is gracious and polite and escorts you to your room. The Sisley spa was a dream! Elena the hostess and the restaurant along with the rest of the staff at breakfast was kind and attentive. But the food was fantastic! The hotel welcomed us with complementary champagne and oranges which was a delight after traveling into Venice. The water taxis can be a bit expensive but the concierge will pre schedule and get the prices ahead of time for you. Our best hotel experience while in Italy!

Absolutely amazing! While it is by far a beautiful hotel, the staff are incredible in every way. From the minute our water taxi pulled up to the dock, to registration, to breakfast in the morning, everyone was amazing. We will definitely be back!

What a delightful discovery! The hotel's commitment to sustainability was evident throughout, from the organic toiletries to the solar panels. Yet luxury wasn't compromised - the rooms were spacious and well-appointed, the common areas were inviting, and the breakfast spread was a gourmet adventure each morning.