Hotel Sacher Vienna

Awful place with awful restaurant, I didn’t like the dessert at all. It was a rainy day and there was nobody here, such an unpleasant experience. I strongly do not recommend and will never come here again. Prefer Macdonalds! There are many other places in Vienna to visit

The Hotel Sacher is truly the most exquisite hotel I have ever stayed in, offering the best service imaginable. Having traveled across continents and stayed in countless 5-star hotels—be it in New York, Bangkok, London, or Berlin—I have never felt as welcomed, cared for, and pampered as I did at the Sacher. This level of warmth and attention to detail is unparalleled. Where else does the doorman remember your name, or personally escort you to the opera in your finest evening attire, complete with a perfectly prepared umbrella in hand? The experience at the Sacher is simply unmatched, a rare gem of hospitality that stays with you long after your visit. We cannot wait to return to this magical place for another unforgettable stay. Herzliche Grüße und bis bald Magdalena Collins

Absolutely impeccable- Viennese charm and style at its best. Nothing was too much trouble- from the receptionists to the bar staff, everyone seemed totally intent on ensuring our stay was perfect. It’s definitely worth booking a table for a drink in the evening in the blue bar- the perfect atmosphere for a drink in an incredible, stylish luxurious setting.

Spoilt wedding anniversary . With a heavy heart I’m writing this review , as this hotel was my childhood dream to visit . Me and my husband decided to visit for our wedding anniversary. After reading amazing reviews we decided to book for 2 nights. We arrived and hotel staff was really friendly we were shown to our room. The team made sure we got little lovely presents for our anniversary . We then discovered there was a catastrophic and dangerous failure in the room. My husband went to the reception and spoke to manager moritz about our discovery. We asked to move the rooms and was told that there was no avalibility in the hotel to discover ourselves later on that they had at least 7 free rooms . We called moritz who sadly is a customer service manager , on his lies - he offered us a room which was alearly set up for family with two children and there was a baby cod in the room and colouring books . Why would you do it having at least 7 vacant rooms? We didn’t want to spoil young family get away so we did decline the room and decided to leave and pick other hotel . This was really disheartening situation which left me deeply upset and dissapointed . Not all is gold that glitters…

A truly grand old hotel centrally located in Vienna. Although the hotel is almost 150 years old and is full of character, beauty and history, it also has every modern amenity. The bathrooms, electronics, lighting, etc. all have been fully updated to the 2020's, so we were comfortable in our room and elsewhere. The service at the hotel is first rate -- professional yet friendly, and unlike many supposedly 5-star hotels in the U.S., the Sacher Wien staff is TIMELY responding to guest requests. All of the people we dealt with during a 5-day stay went above and beyond. The restaurants, cafes, and bars in the hotel are beautiful with great food, but be warned that the Sacher Wien is a destination in itself, so get reservations in the evenings, even for the bar. The hotel's location is perfect -- we were able to walk to every major sight on or near the Ringstrasse, as well as to the opera and most Christmas markets. The Schoenbrunn Palace was an easy ride on the underground. We look forward to returning to the hotel in warm weather to explore some more.