Melia Vienna

That 5 star is a joke? Room quality and service, almost everything we experienced was at a standard 3 star hotel rating internationally. Room: TV broken (could not fix), telephone broken (we cannot get an “interphase” whatever that means, for months in some rooms - “do you want another room” 🤣 Blinds were broken in many rooms, aircond and temp ctrls not there, fan speed all (and rooms to hot in April..) Breakfast not good. Service overall wanting… I person who greeted us upon entry was warm and helpful, and then, nothing else to recommend.

The tallest hotel in Vienna and what a lovely stay we had there. The staff and cleanliness was superb, but the best was breakfast on the 57th floor and the view was awesome, looking out to the whole of the city and the river, breathtaking!

Good hotel. It is far from the centre, but there are always taxis and a metro at the door. Very simple. Red line and you are in the centre in 5 minutes. The hotel is Melia quality. We used The Level and as always, it was a great success. We will definitely be back.

First and last visit for sure, I'm not coming back even for free. Let's be clear, I'm no princess on a pea, but I really did expect more for €270 per night or at least I expected it to be as presented. The hotel is not marked with a visible board and it is difficult to find the entrance. There is no sidewalk, so to get to the entrance you have to walk along the side of the road, praying that cars don't run over you. How is it possible that they don't have their own parking? Mabey at least an agreement with the public to include it in the accommodation price? And no one at the reception warned us that the daily ticket of the infamous €30 expires when you leave the parking during the day, I mean the ticket is no longer valid so you have to pay again when you’re coming back. I don't know where they were raised, but I greet even strangers in the elevator with good morning, good afternoon ect. so it would be nice to at least express business culture when they don't have one in general. One good morning never killed anyone. They don't even look in your direction when you pass by because you're irrelevant to them. It's rude, isn't it? Thank you for saying Hi on check in and check out! Now let's see what I paid for and what I got. I'm not evil and I'm not enjoying writing this, I'm just terribly disappointed with how we're treated. It was supposed to be wonderful and in the end I feel robbed. The breakfast is poor for a 5 star hotel. The fact that we only had breakfast once speaks for itself. They said they soundproofed the rooms, but how do I know that the breakfast wasn't good on other days either? If I can make out Spanish through the walls, you're all set. The room was supposed to have a breathtaking view, but our room looked directly at the construction site. The room was booked precisely because of that famous view, and that's why the price was higher. No one informed us in advance that there was no view as we expected. The furniture is old and worn out. I still wonder why they got 5 stars. How are they not ashamed to have such furniture in the rooms for so much money? The freestanding lamp in the room had three holes in the shade. The coffee table was deformed on all sides, as if someone had kicked it. The nightstand was burned with a cigarette. The carpet was also burned in two places and the wooden bar with the fridge is worn down on all sides so that the bare wood is visible. The dresser where the bar is is all destroyed and the edges are frayed. The bed is next level. True, it's the only bright spot because the bedding was wonderful and the mattress was comfortable, but aside from that, the bed doesn't even have a base, it's just a mattress on regular plywood and the side panels are from the 80s. Destroyed, only repainted and from the looks of it, it seems to me that it's been used a few times. The only piece of furniture that looks decent is the desk and whole wardrobe. The bathroom isn't my style, but it's new and beautiful. This all sounds like a disaster but let's face it...when you enter the room it really looks wonderful and nice but as soon as you scratch beneath the surface you see all the flaws. Personally, such things wouldn't bother me that much and it's not that bad except for the fact that this bothers me exactly 275 times. As for cleanliness, I would say that I am extremely demanding, whether the accommodation is cheap or expensive. The cleanliness was not quite at the level I expected. All the surfaces that are visible at first glance were clean, but the surfaces that we usually don't pay attention to were not exactly clean. Maybe I wouldn't have seen it, but I noticed it all when we started to inspect the room after we noticed the first burnt spot. For example, the coffee table was dirty all over, with traces of dried dirty water dripping down... And we started to inspect the room because we wanted to protect ourselves from being accused of any damage that had occurred. As someone who has been to many hotels, I can say that I have never felt so unwelcome. All the technical things can be replaced and renovated, but are they ready to work on the staff? They are not friendly at all, they know they don't know anything and that is clearly their motto. At check-in they manage to say 2-3 sentences in very bad English, from when to when breakfast is and what floor it is on. That is the maximum you can get from them. As I said at the beginning, this hotel in Vienna and any other from their group no longer exist for me. Thank you for legally robbing me.

This hotel must rate as one of the best places to stay I have ever been to. The location of the hotel whilst out of the city gives you perfect views of the city and is next to the Danube. There is a metro station 5-minute walk from the hotel which will get you into the center in about 10 minutes. The rooms are absolutely fabulous and if you can try and book a levels room as they are very luxurious. Breakfast is comprehensive and will Cater to most tastes. Celia should get a special mention as when we checked in she was extremely helpful and pleasant. We also saw her again in the levels room on the 57th floor and she was very attentive and gave us some of advice on the best attractions to see. All of the staff were very pleasant and extremely helpful. If you're planing to visit Vienna I would recommend this hotel