Conrad Washington DC

What a lovely place. There for a conference. Spacious / clean / modern rooms with strong wifi. Located in a neighborhood with lots going on. Good conference facilities--though the rooms were a little chilly, My only complaint was that the desk chair was hard/rigd/wood/unconfortable

A pretty average stay. No real stand out qualities or highlights. The reception staff were very hit and miss… some were helpful whilst others were disinterested. Food was average; again, breakfast was good, room service was not (luke warm, incorrect, etc). The entrance is very inconvenient. You have to take a lift up to reception and there are only 2 and they’re slow so you constantly had to wait to enter/ exit. The roof bar was lovely with great views and the hotel bar had a nice atmosphere. Room was average but comfortable and spacious.

Review: I previously had a challenging experience during my stay at Conrad Washington DC, which I would like to update to reflect the hotel’s follow-up and resolution. Original Experience: During my stay, I encountered a distressing incident involving my pet cat. The hotel lacks a physical "Do Not Disturb" placard and instead uses an electronic button, which I mistakenly forgot to activate before leaving the room. Housekeeping entered while my cat was in the room, and the staff member, startled by his presence, reportedly threw a bedsheet on him out of fear and left the room disorganized. When I returned, I found my cat struggling to free himself from the bedsheet, visibly distressed, and the room in complete disarray. To make matters worse, no one contacted me to inform me of the incident, even though the hotel had my contact details. This lack of communication was deeply disappointing and overshadowed the positives of the stay, such as the comfortable rooms and excellent breakfast service. Hotel's Follow-Up: Following my review, I was contacted by the hotel’s management, who explained the situation in detail and assured me that steps are being taken to prevent such incidents in the future. They are introducing physical "Pet In Room" signs to ensure staff are aware of pets, which is a welcome improvement. The management also offered a heartfelt apology and credited 15,000 Hilton Honors points as a gesture of goodwill. Their response, combined with their commitment to improving procedures, has partially restored my confidence in their service. Overall Impression: The hotel is well-maintained, the rooms are comfortable (though slightly small for the price), and the breakfast service was excellent. While the initial incident was highly distressing, I appreciate the hotel’s efforts to address the issue and their proactive measures for improvement. I would recommend the Conrad Washington DC for its quality service and amenities, but pet owners should take extra care to communicate with staff until the updated procedures are fully in place.

First time staying with the Conrad Washington. Beautiful Hotel! Staff beyond polite and accommodating. Loved the finishes in both the suite and ensuite. Shower was amazing. Great cocktail lounge and service. Look forward to returning.

My fiancé and I had the best time at Conrad Dc. Oscar did an Oscar nominated checking in. And Mohammed said he just started but did an excellent job with our luggage and asking how our stay was every time we run in to him. Giyermo ( not sure if I spell his name right) recognized us from previous stay and make sure we had an experience. My fiancé thinks we are famous but it was his genuine interest in hosting us. The doormen was excellent and very helpful. Can’t wait to come back.